HomeJobAffinity Group Hiring Service Desk Analyst Regina | Affinity Group Recruitment Drive...

Affinity Group Hiring Service Desk Analyst Regina | Affinity Group Recruitment Drive |

Job TitleService Desk Analyst
IndustryInformation Technology
CompanyAffinity Group
Job LocationRegina, SK
Hourly Rate$25 per hour
Job Number10694
Remote OptionsYes (LI-Remote)
Affinity Group Hiring Service Desk Analyst Regina | Affinity Group Recruitment Drive |

Job Description:

On behalf of their public sector client, Affinity is seeking a Service Desk Analyst to resolve customer issues by following best practices. This role involves updating troubleshooting documentation in the knowledge base and utilizing it to provide support.

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Responsibilities:

  • Resolve customer issues using best practices.
  • Update troubleshooting documentation in the knowledge base.
  • Provide support over various communication channels as part of the IT service desk.

Qualifications:

  • Required Skills:
    • Proficiency with basic software solutions.
    • Good communication and time management skills.
    • Willingness to learn new tools.
    • Dependable and reliable.
    • Familiarity with updating and using a knowledge base.
    • General knowledge of computer systems, analysis techniques, and ITIL processes.
  • Required Experience:
    • 24+ months of Service Desk/Tier 1 experience or equivalent support experience.
  • Desired Qualifications:
    • Bilingual (French), ITIL V3/4, KCS, M365.

About Affinity:

Affinity Group is a full-service Information Technology services and staffing company focused on creating long-term relationships with clients and candidates. They emphasize principles like Transparency, Flexibility, Efficiency, Agility, and Inclusivity in their recruiting approach. Affinity is also Carbon Neutral Certified since partnering with ClimatePartner in 2022.

For more information, visit Affinity Group.

If you’re interested in applying or learning more, you can visit their LinkedIn page or explore their referral program on Affinity Earn.

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Pratik Nagda
Pratik Nagdahttp://careerboostzone.com
My name is Pratik Nagda and I am a resident of the small town of Nallasopara in Maharashtra. I come from a very poor family and I live with my mom. My father was dead when I was in 4th grade. Due to that financial issue, I was forced to go to a hostel from the 5th to the 10th. I know the basics of blogging and all because in my final year of school, after that, when I came home, I had a great fight with my mom because she wanted to take me science and I wanted to take science. Finally, I convinced my mom. I have done engineering at St. John College of Engineering and Management, which is in Palghar. I still love my college very much. Even today, I keep sharing the experiences of my college with my readers. Today I am the owner of the CareerBoostZone English blogging site and through my blog, I have prepared a better employment platform for Readers I feel happy that I tried to empower readers by helping in employment and the development of the country. And my efforts are continuing towards success.
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