About Blenheim Chalcot
Blenheim Chalcot is a global venture builder known for creating disruptive businesses across various sectors, including FinTech, EdTech, and GovTech. Established in 2009, Blenheim Chalcot India plays a pivotal role in driving innovation and entrepreneurship, supporting a diverse portfolio of ventures that shape global trends.
| Job Details | Details |
|---|---|
| Company Name | Blenheim Chalcot India |
| Job Title | Associate: Customer Experience |
| Location | Mumbai, India |
| About Salary Finance | Salary Finance is a leading FinTech platform offering financial employee benefits. It supports millions of employees across the UK and US, focusing on financial health and happiness. |
| Experience Required | Customer service experience preferred |
| Education Requirement | High School Diploma and above |
| Key Responsibilities | Regulatory communications, customer support, and report generation |
| Skills Needed | Organizational skills, customer service, attention to detail, and communication |
| Preferred Skills | Experience in financial services or technology, CRM systems |
Role Description
As an Associate in Customer Experience at Salary Finance within Blenheim Chalcot India, you will play a crucial role in ensuring regulatory compliance and providing exceptional customer support. By collaborating closely with the Customer Service Manager and London team, you will contribute to enhancing customer service processes and maintaining high standards of service delivery.
Key Responsibilities
- Regulatory Communications:
- Ensure timely and compliant delivery of regulatory communications.
- Customer Support:
- Handle inbound and outbound customer interactions via email and calls.
- Address customer queries and issues effectively.
- Process Enhancement:
- Assist in developing and improving customer service processes.
- Support administrative tasks and generate reports using Google Sheets and Excel.
- Quality Assurance:
- Conduct quality audits and control checks on regulatory processes.
About You
The ideal candidate thrives in a dynamic, fast-paced environment, demonstrating exceptional organizational skills and a detail-oriented approach. You should be passionate about technology and social impact and eager to contribute to a business that makes a meaningful difference in society. Strong communication skills, empathy, and the ability to solve problems are essential for this role.
What We Offer
- Opportunity to be part of a leading global venture builder.
- Exposure to diverse talent and continuous learning opportunities.
- A supportive culture that fosters growth and innovation.
- Comprehensive benefits, including medical coverage and generous leave policies.
Diversity and Inclusion
Blenheim Chalcot values diversity, agility, and curiosity among its people, promoting a culture where differences are celebrated and every individual’s potential is maximized through meritocracy and competence.
This role presents an exciting opportunity for individuals passionate about customer experience and eager to contribute to the growth and success of salary finance within Blenheim Chalcot, India.
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