Join IDFC FIRST Bank as a Customer Service Executive- Credit Cards Inbound in Noida, Uttar Pradesh, India. This role involves resolving customer queries, maintaining service quality, and driving positive customer experiences.
| Job Description | Details |
|---|---|
| Company Name | IDFC FIRST Bank |
| Post Name | Customer Service Executive- Credit Cards Inbound |
| Employment Type | Full-time |
| Job Location | Noida, Uttar Pradesh, India |
| Job Category | Customer Care Centre |
| Job Type | Fresher/ Entry |
| Job Requisition ID | 147649 |
| Experience Required | 0-2 years |
Job Purpose:
The role involves assisting customers, partners, and stakeholders with query resolution, serving as a brand ambassador for IDFC FIRST Bank.
Roles & Responsibilities:
- Maintain service quality standards to enhance customer satisfaction.
- Ensure efficient handling of customer queries within defined Average Handling Time (AHT).
- Strive for First Contact Resolution (FCR) to resolve issues promptly.
- Adhere to Turnaround Time (TAT) for all customer requests.
- Facilitate channel migration to alternate customer service channels.
- Drive Net Promoter Score (NPS) through positive customer interactions.
- Upsell identified products to generate revenue.
- Adhere to the published weekly schedule (roster) including shifts covering 24/7 operations.
Educational Qualifications:
- Graduation: Any Graduate
About IDFC FIRST Bank:
IDFC FIRST Bank is committed to providing exceptional customer experiences and innovative financial solutions across India
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Important Notice and Disclaimer:- CareerBoostZone platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
