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Software Engineer, Technical Support at Conga

Company Overview

Conga empowers organizations with solutions that simplify complexity in revenue lifecycle management. Our mission is to enhance customer lifetime value by aligning teams, processes, and technology. We foster a culture of innovation and inclusivity, supporting individual growth and team collaboration.

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Job DescriptionDetails
Company NameConga
Post NameSoftware Engineer, Technical Support
Employment TypeFull-time
Job LocationAhmedabad, Bangalore, Pune, India
Reports toManager, Technical Support
Software Engineer, Technical Support at Conga

Role Overview

As a Software Engineer in Technical Support at Conga, you will play a crucial role in resolving complex issues related to our revenue lifecycle management solutions. This position involves troubleshooting, debugging, and enhancing product features to ensure customer satisfaction.

Responsibilities

  • Code Analysis and Debugging: Isolate software bugs and debug system logs to identify root causes of issues.
  • Collaboration: Work closely with Technical Support Engineers and Product Management teams to resolve issues promptly.
  • Customization and Enhancement: Write and develop codes for customizing and improving product features as needed.

Why It’s a Big Deal

This role is instrumental in swiftly resolving technical challenges, thereby enabling customers to effectively utilize Conga products. You will provide guidance and assistance to ensure seamless customer support and satisfaction.

Requirements

  • Experience: 2-5 years in development with APEX, Visual Force, Java, .NET technologies, including problem analysis and resolution.
  • Technical Skills: Proficiency in advanced SQL scripting, Java, .NET, SQL, SFDC; familiarity with Visual Basic and C# is desired.
  • Education: Bachelor’s degree in Engineering or related field.

Preferred Skills

  • Troubleshooting and Logical Thinking: Ability to analyze and apply logical thinking to diagnose issues effectively.
  • Communication: Strong interpersonal and communication skills to interact with clients and internal teams effectively.
  • Adaptability: Willingness to work rotational shifts to support customers across different time zones.

Additional Information

  • Diversity and Inclusion: Conga is committed to building a diverse and inclusive workplace.
  • Equal Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, age, national origin, disability, or veteran status.
  • Applicant Privacy: Your information will be handled according to Conga’s Applicant Privacy Statement.

Application

If you’re passionate about solving complex technical issues and thrive in a collaborative environment, apply now to join Conga’s dynamic team!

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Pratik Nagda
Pratik Nagdahttp://careerboostzone.com
My name is Pratik Nagda and I am a resident of the small town of Nallasopara in Maharashtra. I come from a very poor family and I live with my mom. My father was dead when I was in 4th grade. Due to that financial issue, I was forced to go to a hostel from the 5th to the 10th. I know the basics of blogging and all because in my final year of school, after that, when I came home, I had a great fight with my mom because she wanted to take me science and I wanted to take science. Finally, I convinced my mom. I have done engineering at St. John College of Engineering and Management, which is in Palghar. I still love my college very much. Even today, I keep sharing the experiences of my college with my readers. Today I am the owner of the CareerBoostZone English blogging site and through my blog, I have prepared a better employment platform for Readers I feel happy that I tried to empower readers by helping in employment and the development of the country. And my efforts are continuing towards success.
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