Fresh Prints is seeking a detail-oriented and proactive Operations Associate to support its vendors in the US. This remote position is ideal for someone with experience in operations, customer service, or vendor support, and who thrives in a fast-paced environment. You’ll play a critical role in managing vendor relationships, solving logistical issues, and ensuring the quality of print services.
| Job Description | Details |
|---|---|
| Company Name | Fresh Prints |
| Post Name | Operations Associate – Production Logistics |
| Employment Type | Full-time |
| Job Location | Hyderabad, India (Remote) |
| Expected CTC | USD 8,000 – USD 11,000 annually |
| Vacancy | Not specified |
| Starting Date of Online Application | Not specified |
| Last Date of Online Application | Not specified |
About Fresh Prints:
Fresh Prints is a New York-based custom apparel startup focused on empowering students to manage businesses at their schools. The company collaborates with over 25 printers across the US to deliver high-quality custom apparel.
Your Role:
As an Operations Associate, you will manage and support Fresh Prints’ US-based vendors, ensuring they meet our quality standards and service requirements. You will engage with vendors, address issues, and contribute to continuous improvement.
Responsibilities:
- Vendor Management: Build and maintain strong relationships with printers and vendors.
- Issue Resolution: Act as the first point of contact for order issues, working with internal teams to find solutions.
- Print Techniques: Research and understand various print techniques to offer cross-sell and up-sell opportunities.
- Vendor Onboarding: Onboard new printers and establish sustainable supply chains for niche and trendy products.
- Communication: Liaise with vendors, campus managers, and the sales team to resolve issues and provide feedback.
- Project Ownership: Identify and lead projects that can add value to the operations.
Essential Requirements:
- Experience: 2+ years in operations, customer service, or vendor support.
- Skills: Excellent verbal and written English communication, relationship management, and problem-solving.
- Experience with US Vendors: Proven ability to work with US-based vendors/clients.
- Multi-tasking: Ability to manage multiple priorities under pressure.
- Email Proficiency: Strong email writing skills.
Good to Have:
- Excel Proficiency: Experience with Excel for data analysis and reporting.
Personal Attributes:
- Detail-Oriented: High attention to detail.
- Proactive: Driven to ensure success in all tasks.
- Challenge-Lover: Enthusiastic about solving problems and tackling new challenges.
- Goal-Oriented: Ambitious with a focus on long-term goals.
- Adaptable: Open to change and continuous improvement.
- Calm Under Pressure: Maintains composure and effectiveness under stress.
Compensation & Benefits:
- Salary: Competitive annual salary between USD 8,000 – USD 11,000.
- Benefits: Health insurance, mental health benefits, learning opportunities, and a positive work culture.
Job Location & Hours:
- Location: Remote/WFH
- Working Hours: 9:00 AM – 6:00 PM EST (US Timings)
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