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Join Amazon’s award-winning customer service team as a virtual customer support associate and work remotely from Hyderabad, India. As a Customer Service Associate, you’ll provide exceptional support to customers via phone, chat, and email, addressing queries ranging from order assistance to website guidance. No prior customer service experience is required; we provide training and equipment. Enjoy benefits like medical insurance, pension plans, and more. Apply now and embark on a rewarding career with Amazon!
| Job Description | Details |
|---|---|
| Job ID | 240113265 |
| Company | ADCI, Andhra Pradesh |
| Role | Virtual Customer Support Associate |
| Job Type | Full-time/part-time |
| Location | Work from home in Hyderabad, India |
DESCRIPTION For Amazon Recruitment Drive
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem-solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
What are your hours? This role requires working variable hours to match when customers need us most. You will work overnight, day, or late shifts, and your work week is a minimum of 40 hours, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work on national holidays. You will learn more about your exact schedule closer to your start date.
ELIGIBILITY Amazon Recruitment Drive
What qualifications do we need from you?
- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in English (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
- Willingness and ability to work in rotating shifts (i.e., early, late, overnight, weekend, and overtime as required)
- You’ll need a quiet, distraction-free workspace (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 20MB download speed and 8 MB upload speed using a hard-wire ethernet internet connection (no WIFI).
What benefits will you receive? One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to learn more about how we collect, use, and transfer the personal data of our candidates.
FAQ
1. What is the role of a Virtual Customer Support Associate at ADCI – Andhra Pradesh?
As a Virtual Customer Support Associate, your primary responsibility is to provide exceptional support to customers by addressing their queries and concerns via phone, chat, and email. You’ll be the first point of contact for customers, ensuring their issues are resolved promptly and effectively.
2. What qualifications are required for this role?
To be eligible for this position, you must be at least 18 years old with the right to work in India. Strong communication skills in English, both written and oral, are essential. Additionally, you should have experience working with computers and be available to work varying shifts, including weekends and national holidays.
3. What are the working hours for Virtual Customer Support Associates?
The role requires working variable hours to match when customers need assistance most. Shifts may include overnight, day, late shifts, and weekends, within the operating hours of 6 am and 11 pm. You’ll work a minimum of 40 hours per week, with different shift patterns.
4. What benefits are offered to employees in this role?
Employees in this role receive medical insurance, a pension plan, and an internet allowance. Additionally, they have access to lifestyle benefits and retail discounts through the Amazon Extras program. Comprehensive training and ongoing skill development opportunities are also provided.
5. Is previous experience in customer service required?
No prior experience in customer service is necessary to apply for this role. Amazon provides training and a complete equipment package to new hires, ensuring they have the necessary skills and tools to excel in their roles.
6. What technical requirements must be met for this position?
From a technical perspective, applicants must have a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection. A quiet, distraction-free workspace with a dedicated office setup is also required.
7. How can I apply for the Virtual Customer Support Associate position?
Interested individuals can start the application process by clicking on the provided link. The application involves completing assessments to evaluate suitability for the role. It’s recommended to use a laptop/desktop computer for the best experience.
8. Are there opportunities for career growth within Amazon?
Yes, Amazon offers opportunities for career growth and advancement. Employees have access to expert training and ongoing learning opportunities to develop their skills and progress in their careers.
9. Is Amazon an equal opportunities employer?
Yes, Amazon is committed to diversity and believes in recruiting based on experience and skills. The company values a diverse workforce and considers it central to its success.
10. What privacy measures are in place to protect candidate data?
Amazon prioritizes the privacy and security of candidate data. Candidates can refer to the Privacy Notice for more information on how Amazon collects, uses, and transfers personal data.
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