Service Desk Analyst, Wiley Edge, Mumbai, Bangalore, Immediate Joiner, 2022 Pass Out, 2023 Pass Out, Training Program, Job Opportunity, Technical Support, Customer Service, Incident Resolution
Join the Wiley Edge Alumni Graduate Program as a Service Desk Analyst. Graduates from 2022 and 2023 are welcome to apply for this role in Mumbai or Bangalore. Responsibilities include providing technical support, resolving incidents, and ensuring customer satisfaction in a fast-paced environment. Candidates should have strong customer service skills, the ability to diagnose and solve problems, and be self-motivated. Apply now for this exciting opportunity to kickstart your career journey with Wiley Edge!
| Job Description | Details |
|---|---|
| Company Name | Wiley Edge |
| Post Name | Service Desk Analyst |
| Employment Type | Full Time |
| Location | Mumbai/Bangalore |
| Immediate Joiner | 2022 & 2023 Pass out |
| Starting CTC | 5 LPA |
Responsibilities Include Service Desk Analyst at Wiley Edge | Mumbai/Bangalore | Immediate Joiner 2022 & 2023 Pass Out:
- Providing phone support with strong customer service skills.
- Resolving conflicts and demonstrating urgency in issue resolution.
- Documenting incidents and providing accurate details.
- Providing end-user technical support for software and hardware.
- Working in a fast-paced 24/7 environment.
- Providing after-hours and weekend support when necessary.
- Demonstrating attention to detail, teamwork, and positive attitude.
- Creating positive customer support experiences and building rapport with end users.
- Diagnosing and resolving hardware/software problems.
What You Need Service Desk Analyst at Wiley Edge | Mumbai/Bangalore | Immediate Joiner 2022 & 2023 Pass Out:
- Ability to diagnose problems and provide effective solutions quickly.
- Self-motivated and ability to work under pressure.
- Willingness to work variable shifts, including evenings, weekends, and holidays.
- Understanding of technology and application to support existing systems.
What You’ll Get Service Desk Analyst at Wiley Edge | Mumbai/Bangalore | Immediate Joiner 2022 & 2023 Pass Out:
- In-depth interactive training with industry experts.
- Ongoing support and social events throughout your placement.
- An opportunity to kickstart your career and gain valuable experience.
How It Works Service Desk Analyst at Wiley Edge | Mumbai/Bangalore | Immediate Joiner 2022 & 2023 Pass Out:
- Stage 1: Apply for the position.
- Stage 2: Clear the first round of Aptitude assessment.
- Stage 3: Clear group discussion.
- Stage 4: Clear Final interview round.
- Stage 5: Get selected to join the training for 6 – 8 weeks.
- Stage 6: Clear end of training assessment.
- Stage 7: Get selected for your placement in a job role that most suits your competence.
FAQs for Service Desk Analyst Role at Wiley Edge
What is the job role for this position?
The job role is Service Desk Analyst.
What is the company name?
The company’s name is Wiley.
Where are the job locations for this position?
The job locations are in Mumbai and Bangalore.
Who is eligible to apply for this position?
Immediate joiners from the 2022 and 2023 pass-out batches are eligible to apply.
What is the starting CTC (cost to company) for this position?
The starting CTC is 5 LPA (Lakhs per annum).
What are the main responsibilities of this role?
The main responsibilities include providing phone support, resolving incidents and requests regarding the use of application software products and/or infrastructure components, demonstrating strong customer service skills, producing accurate documentation, and providing high-quality end-user technical support.
What are the educational requirements for this position?
There are no specific educational requirements mentioned in the job description.
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