Indian Gifts Portal (IGP), located in Mumbai, offers an internship opportunity in Customer Service/Customer Support. This role involves promptly responding to customer inquiries via phone, email, and chat, assisting with orders and shipments, maintaining records, and collaborating with sales and marketing teams to enhance customer experience.
| Job Description | Details |
|---|---|
| Company Name | Indian Gifts Portal (IGP) |
| Post Name | Customer Service/Customer Support Internship |
| Employment Type | Internship |
| Job Location | Chandivali (Andheri East, Mumbai) |
| Start Date | Immediately |
| Duration | 2 Months |
| Stipend | ₹ 15,000 /month |
| Apply By | 13 Aug’ 24 |
| Posted | 2 days ago |
| Internship | Yes |
| Number of Openings | 50 |
About the Internship:
Selected intern’s day-to-day responsibilities include:
- Respond promptly to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers in placing orders, tracking shipments, and resolving any issues that may arise.
- Maintain accurate records of customer interactions and transactions in the software.
- Collaborate with the sales and marketing teams to provide personalized recommendations to customers.
- Monitor customer feedback and escalate any issues to the appropriate department for resolution.
- Contribute to the overall success of the company by delivering exceptional customer support and service.
Job Location:
Chandivali (Andheri East, Closest Station: Saki Naka Metro)
Skill(s) required:
- Effective Communication
- English Proficiency (Spoken)
- English Proficiency (Written)
- MS-Excel
Who can apply:
Only those candidates can apply who:
- Are available for full-time (in-office) internship.
- Can start the internship between 12th Jul’24 and 16th Aug’24.
- Are available for a duration of 2 months.
- Are from or open to relocating to Mumbai and neighboring cities.
- Have relevant skills and interests.
- Women wanting to start/restart their career can also apply.
Perks:
- Certificate
- Informal dress code
About Indian Gifts Portal (IGP):
Indian Gifts Portal (IGP) is India’s largest multi-category gifting company, offering curated collections of gifts, flowers, and personalized products for all occasions. With a global presence, IGP serves customers in over 90 countries, leveraging technology such as machine learning for enhanced gift discovery and logistics. IGP is set to launch India’s first gift discovery platform, marking a significant advancement in meeting consumer gifting needs.
This table and detailed description provide an overview of the Customer Service/Customer Support Internship opportunity at Indian Gifts Portal, highlighting responsibilities, qualifications, company details, and application requirements. Let me know if there’s anything else you’d like to include or modify!
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