Accenture is seeking a Trust & Safety Associate for their Navi Mumbai office. This full-time role requires candidates with 1 to 3 years of experience and qualifications in any graduation field. As a Trust & Safety Associate, you will play a crucial role in moderating user-generated content to ensure online platforms remain safe and compliant with client policies.
| Job Description | Details |
|---|---|
| Company Name | Accenture |
| Post Name | Trust & Safety Associate |
| Employment Type | Full-time |
| Job Location | Navi Mumbai, India |
| Job Category | Content Moderation |
| Job Identification | AIOC-S01532277 |
| Educational Qualification | Any Graduation |
| Years of Experience | 1 to 3 years |
| Job Shift | Not specified |
| Expected CTC | Not specified |
| Starting Date of Online Application | Not specified |
| Last Date of Online Application | Not specified |
About Accenture:
Accenture is a global leader in digital, cloud, and security services, providing expertise across various industries through technology and operational solutions. With a focus on innovation and client success, Accenture operates in over 120 countries.
Role Overview:
As a Trust & Safety Associate at Accenture’s Navi Mumbai office, you will be responsible for ensuring the safety and quality of online content through rigorous moderation practices. This role involves reviewing and classifying user-generated content, investigating reported issues, and enforcing client policies to uphold platform standards.
Key Responsibilities:
- Content Moderation:
- Review user profiles, videos, text, and images in adherence to client guidelines.
- Classify and remove content that violates policies using specified tools and channels.
- Policy Enforcement:
- Investigate and resolve content issues reported by users or flagged by automated systems.
- Stay updated on evolving client policies and guidelines to ensure compliance.
- Quality Improvement:
- Identify workflow enhancements and propose solutions to improve process efficiency and content quality.
- Participate in continuous training programs and discussions to enhance role proficiency.
- Communication and Collaboration:
- Engage in discussions on socially sensitive topics to contribute to community safety.
- Collaborate with the broader Trust & Safety team to address complex content issues.
Required Skills:
- Strong coping, emotional resilience, and stress-management skills.
- Ability to maintain objectivity and apply client policies impartially.
- Excellent attention to detail and analytical abilities.
- Proficient in English with strong communication skills (verbal and written).
- Basic internet research skills and familiarity with social trends and current affairs.
Additional Information:
- The ideal candidate should demonstrate flexibility to adapt to changing business needs in a fast-paced environment.
- Participation in Accenture’s well-being support programs tailored for the Trust & Safety community is encouraged to promote individual and collective well-being.
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