Team Lead, Customer Support, Data Research, Leadership, Bengaluru, Truecaller
Truecaller is seeking a Team Lead for their Customer Support Data Research team in Bengaluru, India. This role involves leading a team while focusing on data analysis, quality control, and continuous improvement to support the organization’s objectives.
| Job Description | Details |
|---|---|
| Company Name | Truecaller |
| Post Name | Team Lead – Customer Support (Data Research Team) |
| Employment Type | Full-time |
| Job Location | Bengaluru, Karnataka, India |
| Expected CTC | INR 15,00,000 – INR 25,00,000 per annum |
| Vacancy | 1 |
| Starting Date of Online Application | August 20, 2024 |
| Last Date of Online Application | September 15, 2024 |
Company Overview Truecaller Recruitment Drive:
Truecaller is a global leader in caller ID and spam-blocking services with over 400 million active users. Established in 2009 and listed on Nasdaq OMX Stockholm, Truecaller operates with a diverse team of 400 members from approximately 35 nationalities. The company focuses on innovation, operational excellence, and collaboration.
Role Overview Truecaller Recruitment Drive:
The Team Lead – Customer Support (Data Research Team) will manage and guide a team focused on data analysis and interpretation. This role requires leadership and analytical skills to ensure high-quality outputs and continuous improvement within the team.
Key Responsibilities Truecaller Recruitment Drive:
- Data Analysis: Analyze data and provide feedback to the team to drive business insights.
- Collaboration: Work with other departments to understand their data needs and provide relevant support.
- Quality Control: Implement processes to ensure the accuracy and reliability of data and analysis.
- Team Environment: Foster a collaborative environment that encourages knowledge sharing and innovation.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency.
- Leadership: Set goals, provide feedback, conduct performance evaluations, and manage conflicts within the team.
Qualifications & Experience Truecaller Recruitment Drive:
- Experience: 5+ years in customer support, preferably for mobile/technical products.
- Leadership: Proven experience as a Team Lead.
- Technical Skills: Proficiency in MS Excel, Google Data Studio, and Six Sigma implementation.
- Communication: Excellent communication and leadership skills.
- Problem-Solving: Strong decision-making, problem-solving abilities, and critical thinking skills.
- Adaptability: Ability to manage and resolve conflicts, adapt to changes, and engage in continuous learning.
Additional Desired Skills Truecaller Recruitment Drive:
- Startup Experience: Prior experience in a startup environment.
- Data Visualization: Knowledge of data visualization techniques and tools.
- Proactiveness: Initiative-taking and a proactive approach.
What We Offer Truecaller Recruitment Drive:
- Compensation: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership, and wellness allowance.
- Tech Tools: Choose your preferred computer and phone within budget ranges.
- Work Environment: Hybrid work model with in-office days on Tuesdays, Wednesdays, and Thursdays, and flexibility on other days.
- Office Life: Enjoy breakfast, lunch, snacks, beverages, and participate in company activities and parties.
- Culture: Diverse and inclusive environment with a focus on a wide range of backgrounds and experiences.
FAQ Truecaller Recruitment Drive
1. What is the role of the Team Lead – Customer Support at Truecaller?
The role involves leading a data research team, analyzing data, implementing quality control processes, and fostering a collaborative environment to support organizational objectives.
2. What are the main responsibilities of this position?
Responsibilities include data analysis, collaboration with other departments, quality control, continuous improvement, team management, and leadership.
3. What qualifications are required for this role?
Candidates should have 5+ years in customer support, proven team leadership experience, proficiency in MS Excel and Google Data Studio, and strong communication and problem-solving skills.
4. Where is the position located?
The position is based in Bengaluru, Karnataka, India.
5. What is the expected CTC for this role?
The expected CTC ranges from INR 15,00,000 to INR 25,00,000 per annum.
6. What should I include in my application?
Include your resume, cover letter, and any relevant documentation demonstrating your leadership and analytical skills.
7. What is the application deadline?
The last date to apply is September 15, 2024.
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