Accenture is hiring for the role of Application Tech Support Practitioner in Bengaluru. This full-time position requires 0-2 years of experience in Service Desk Management. As part of the role, you will provide technical support to clients, ensuring the smooth operation of world-class systems by accurately defining and resolving issues based on deep product knowledge.
| Job Description | Details |
|---|---|
| Company Name | Accenture |
| Post Name | Application Tech Support Practitioner |
| Employment Type | Full-time |
| Job Location | Bengaluru, India |
| Job Category | Technical Support |
| Job Identification | ATCI-4353152-S1704849 |
| Educational Qualification | Bachelor’s Degree or Graduation |
| Years of Experience | 0-2 years |
| Job Shift | Rotational (24×7) |
| Expected CTC | Not specified |
| Starting Date of Online Application | Not specified |
| Last Date of Online Application | Not specified |
About Accenture:
Accenture is a global leader in digital transformation, offering services across strategy, consulting, digital, technology, and operations. With a strong emphasis on innovation and client success, Accenture operates in over 120 countries.
Role Overview:
As an Application Tech Support Practitioner at Accenture, you will be responsible for maintaining exceptional technical support for clients. This involves utilizing your expertise in Service Desk Management and deep product knowledge to define and implement effective resolutions.
Key Responsibilities:
- Technical Support:
- Provide high-quality technical support to clients, ensuring prompt issue resolution.
- Interface directly with clients to understand and address system-related issues.
- Resolution Design:
- Design and interpret resolutions based on in-depth product knowledge and understanding of client needs.
- Communication:
- Maintain clear and effective communication skills to ensure quality service delivery.
- Collaborate with internal teams and stakeholders to resolve complex technical issues.
Professional & Technical Skills:
- Must-Have Skills:
- Proficiency in Service Desk Management.
- Strong troubleshooting and problem-solving abilities.
- Good-to-Have Skills:
- Knowledge of ITIL framework and experience with ticketing systems.
- Familiarity with technical support processes and procedures.
Additional Information:
- The ideal candidate will have 0-2 years of experience in Service Desk Management.
- A background in computer science or related fields is preferred, coupled with a track record of delivering exceptional technical support.
- This position requires working in rotational shifts (24×7) and is based at Accenture’s Bengaluru office.
About Accenture:
Accenture is dedicated to driving innovation and helping clients achieve their goals through advanced technology and operational excellence. With a global workforce and diverse expertise, Accenture continues to lead in transforming businesses worldwide.
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