Accenture is hiring for the role of Customer Service New Associate in Gurgaon. This full-time position requires 0-1 years of experience and involves providing voice-based customer support. As part of the Customer Support vertical, you will manage and resolve customer queries, handle escalations, and ensure timely resolution of complaints within SLA guidelines.
| Job Description | Details |
|---|---|
| Company Name | Accenture |
| Post Name | Customer Service New Associate |
| Employment Type | Full-time |
| Job Location | Gurgaon, India |
| Job Category | Customer Service |
| Job Identification | AIOC-S01523059 |
| Educational Qualification | Any Graduation |
| Years of Experience | 0-1 years |
| Job Shift | Rotational shifts |
| Expected CTC | Not specified |
| Starting Date of Online Application | Not specified |
| Last Date of Online Application | Not specified |
About Accenture:
Accenture is a global leader in digital transformation, offering services across strategy, consulting, digital, technology, and operations. With a presence in over 120 countries, Accenture combines innovation and expertise to deliver impactful solutions.
Role Overview:
As a Customer Service New Associate at Accenture in Gurgaon, you will play a crucial role in the Customer Support vertical. Your responsibilities will include resolving customer queries, managing escalations, and ensuring customer satisfaction by delivering timely resolutions.
Key Responsibilities:
- Customer Support:
- Manage and resolve customer queries via voice support.
- Handle customer escalations and complaints effectively.
- Ensure all issues are closed within the specified SLAs.
Professional Skills:
- Must-Have Skills:
- Ability to solve routine problems based on guidelines.
- Strong communication and interpersonal skills.
Additional Information:
- This role may require you to work in rotational shifts to support global operations.
- You will receive detailed instructions and training on daily tasks and assignments.
- As an individual contributor, you will collaborate within your team and report to your direct supervisor.
About Accenture:
Accenture’s commitment to leveraging technology and human ingenuity enables them to deliver value across various industries worldwide. Join Accenture to be part of a dynamic team driving innovation and excellence in customer service.
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