Accenture is seeking a HR Service Delivery Associate for their Mumbai office. This full-time position requires 1 to 3 years of experience and involves managing employee services with a focus on customer care and query/case management activities.
| Job Description | Details |
|---|---|
| Company Name | Accenture |
| Post Name | HR Service Delivery Associate |
| Employment Type | Full-time |
| Job Location | Mumbai, India |
| Job Category | Human Resources |
| Job Identification | AIOC-S01535920 |
| Educational Qualification | Any Graduation |
| Years of Experience | 1-3 years |
| Language Skills | English – Proficient |
About Accenture:
Accenture is a global leader in digital, cloud, and security services, with a strong presence across more than 120 countries. The company delivers technology and operational solutions across various industries.
Role Overview:
As an HR Service Delivery Associate at Accenture in Mumbai, you will play a crucial role in improving workforce performance, productivity, and customer satisfaction. Your responsibilities will focus on managing employee queries, case management, and ensuring prompt resolution of issues.
Key Responsibilities:
- Employee Services Management:
- Handle employee queries, issues, and concerns promptly and effectively.
- Provide excellent customer care through various channels such as hotlines, email support, live chat, and in-person interactions.
- Establish and maintain positive relationships with employees and stakeholders.
- Problem-solving and Support:
- Solve routine problems related to employee services using predefined guidelines.
- Prioritize workload effectively to meet service level agreements.
- Demonstrate detail orientation and results-driven approach in managing HR service delivery.
Professional Skills:
- Required Skills:
- Strong problem-solving skills with a focus on dispute resolution.
- Detail orientation and ability to prioritize workload effectively.
- Proficient in English with excellent communication skills.
Additional Information:
- This role requires candidates to have 1-3 years of experience in HR or related fields.
- The position is based at Accenture’s Mumbai office.
- Rotational shifts may be required to fulfill job responsibilities effectively.
About Accenture:
Join Accenture to contribute to enhancing employee services and delivering exceptional HR solutions. Apply now for the HR Service Delivery Associate role in Mumbai to grow your career with a global leader in professional services.
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