Accenture is seeking an Order to Cash Operations Associate to join their team in Gurgaon. This full-time role requires 1 to 3 years of experience and focuses on Order to Cash – Collections Processing. The position involves executing the Order to Cash process with a focus on efficiency, quality, and continuous process improvement.
| Job Description | Details |
|---|---|
| Company Name | Accenture |
| Post Name | Order to Cash Operations Associate |
| Employment Type | Full-time |
| Job Location | Gurgaon, India |
| Job Category | Order to Cash – Collections Processing |
| Job Identification | AIOC-S01536305 |
| Degree Level | Chartered Accountant, Master of Business Administration |
| Years of Experience | 1 to 3 years |
| Job Shift | Night shifts |
| Expected CTC | Not specified |
| Starting Date of Online Application | Not specified |
| Last Date of Online Application | Not specified |
About Accenture:
Accenture is a global professional services company known for its capabilities in digital, cloud, and security services. With a workforce of 699,000 professionals across more than 120 countries, Accenture focuses on creating value through technology and human ingenuity.
Role Overview:
As an Order to Cash Operations Associate, you will execute the Order to Cash Collection process with an emphasis on efficiency, first-time quality, and continuous process improvement. This role involves managing and maintaining service performance metrics related to collection AR and overdue invoices.
Key Responsibilities:
- Order to Cash Collection:
- Execute the Order to Cash Collection process efficiently.
- Maintain acceptable levels of overdue invoices and collection AR to customers.
- Customer Interaction:
- Address customer inquiries, concerns, and disputes related to their accounts promptly and satisfactorily.
- Utilize outbound collection techniques to ensure timely payments and minimize bad debt.
- Documentation and Reporting:
- Maintain chronological notes detailing actions taken to resolve outstanding account balances.
- Generate and maintain service performance metrics reports.
- Skills and Qualifications:
- Graduate in finance-related or business course; advantage for Accounting graduates.
- 6 months+ experience in B2B collection process or equivalent fields.
- Proficiency in ERP systems (e.g., Oracle, SAP) preferred.
- Strong communication skills in English, both verbal and written.
- Analytical with the ability to make fact-based decisions.
- Experience in team interactions and facilitation preferred.
- Certified Billing and Coding Specialist (CBCS) preferred.
Work Environment:
- Night shifts with possible overtime and on-call requirements.
- Client holidays observed instead of local holidays.
- Initial daily RTO during training and knowledge transfer phase.
About Accenture:
Accenture is committed to leveraging digital, cloud, and security expertise to deliver exceptional services globally. They empower clients with innovative solutions and operational excellence, driving growth and efficiency in diverse industries.
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