ASSA ABLOY is seeking a Service Engineer for the North Zone of India, based in Raigad. This mid-senior level position involves servicing industrial machinery, with a strong emphasis on electrical engineering and customer service.
Job Description | Details |
---|---|
Position | Service Engineer – North |
Location | Raigad, MH, India |
Job Level | Mid-Senior Level |
Category | Engineering & Science |
Travel Requirement | 61%-100% |
Application Deadline | 31-Dec-2023 |
Company | ASSA ABLOY |
Key Responsibilities:
- Installation & Maintenance: Conduct installation, maintenance, and repair of HVLS Fans and Docking Equipment (Dock Levelers, Edge of Dock Levelers, etc.) at customer sites.
- Coordination: Schedule and coordinate installation/maintenance/repair activities with customers and vendors.
- Troubleshooting: Respond to service requests and resolve technical problems.
- Preventive Maintenance: Perform routine inspections and preventive maintenance to ensure optimal equipment performance.
- Collaboration: Work with the sales team to provide technical expertise during pre-sales and post-sales.
- Documentation: Document service activities, including work performed, parts used, and customer interactions.
- Training & Support: Provide training and technical support to customers and internal teams.
- Safety: Adhere to safety guidelines and company policies while working on-site.
- Product Knowledge: Stay updated on product features, technical specifications, and industry trends.
- AMC & Spare Parts Sales: Experience in selling AMC (Annual Maintenance Contracts) and spare parts is an advantage.
Key Competencies:
- Technical Expertise: In-depth knowledge of electrical engineering, preferably with experience in HVLS Fans and/or Docking Equipment.
- Problem-Solving Skills: Ability to analyze and resolve complex technical issues efficiently.
- Customer Focus: Strong communication skills with a customer-centric approach to ensure satisfaction.
- Time Management: Efficient prioritization of tasks and meeting service deadlines.
- Safety Awareness: Diligence in adhering to safety protocols.
- Adaptability: Flexibility to handle diverse challenges and environments.
- Technical Documentation: Accurate record-keeping of service activities.
- Team Collaboration: Effective teamwork with internal teams.
- Continuous Learning: Commitment to staying updated with industry trends.
- Travel Flexibility: Willingness to travel within the North Zone.
Requirements:
- Education: Bachelor’s degree or Diploma in Electrical Engineering.
- Languages: English and Hindi (both critical).
- Computer Skills: Proficiency in Microsoft Excel, PowerPoint, and Word.
- Other Skills: Excellent communication and interpersonal abilities. Valid driving license and ability to drive. Willingness to work at heights.
- Experience: At least 4 years of experience in servicing and maintaining electrical and mechanical equipment, preferably HVLS Fans and/or Dock Levelers.
About ASSA ABLOY:
ASSA ABLOY is a global leader in access solutions, employing nearly 52,000 people in over 70 countries. The company values diverse perspectives and offers opportunities for career growth, development, and impact. They support their employees with regular feedback, training, and development opportunities.
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