Process Executive, Voice, Cognizant, Hyderabad, Telangana, India, Full-time, Customer Support, Web Design, Client Services, Digital Era, Professional Services, Fortune 500.
Join Cognizant as a Process Executive – Voice in Hyderabad, Telangana, India. This full-time role involves administering client product support, providing customer service to international clients, and managing web design and customer relationship tasks.
| Job Description | Details |
|---|---|
| Company Name | Cognizant |
| Post Name | Process Executive – Voice |
| Employment Type | Full-time |
| Job Location | Hyderabad, Telangana, India |
| Job ID | 00058683041 |
| Starting Date of Online Application | April 18, 2024 |
Qualification For Cognizant Recruitment Drive:
Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility For Cognizant Recruitment Drive:
Stakeholder/Business Management For Cognizant Recruitment Drive:
- Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
- Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
- Client products to the customer (Analytics, YouTube etc).
- Efficient and timely service delivery across teams for multiple clients. They work closely with the functional leads to define overall strategies and processes to increase efficiency and productivity within the process. They work with BD team to increase the span of services and add new clients.
- Create and manage Risk and mitigation plan based on discussion with project stakeholders.
- They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
- Report to the manager on performance status and any escalations.
Web For Cognizant Recruitment Drive:
Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT
Design For Cognizant Recruitment Drive:
Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
Customer Relationship Management For Cognizant Recruitment Drive:
- Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
People/Team For Cognizant Recruitment Drive:
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
Must Have Skills For Cognizant Recruitment Drive:
- Speaking English
Good To Have Skills For Cognizant Recruitment Drive:
- After Sales & Service (Tech)
Employee Status For Cognizant Recruitment Drive:
Full Time Employee
Shift For Cognizant Recruitment Drive:
Day Job
Travel For Cognizant Recruitment Drive:
No
About For Cognizant Recruitment Drive:
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Frequently Asked Questions (FAQ) – Process Executive – Voice Position at Cognizant
What is the role of a Process Executive – Voice at Cognizant?
The role involves administering and managing client product support for customers who call/chat or email the support center, providing customer support to international customers over the phone for voice processes, and delivering efficient and timely service across teams for multiple clients.
What are the qualifications required for this position?
Candidates should be graduates (excluding BE/BTech/MCA) or high school graduates or above as applicable in the geographical location.
What are the key responsibilities of a Process Executive – Voice?
Responsibilities include stakeholder/business management, customer relationship management, web design and development, design of marketing collaterals/presentations, and contributing to knowledge sharing sessions and organizational activities.
What skills are essential for this role?
Essential skills include proficiency in speaking English and the ability to provide efficient customer support. Additionally, familiarity with after-sales and service (tech) is considered a good-to-have skill.
Is prior experience required for this position?
The job description does not specify prior experience requirements. However, candidates with relevant experience in customer support or related fields may be preferred.
What is the employment status and shift timing for this position?
This is a full-time employee position with day job shifts. Travel is not required for this role.
How can I apply for the Process Executive – Voice position at Cognizant?
Interested candidates can apply online through the Cognizant website during the specified application period.
Is there a specific job ID associated with this position?
Yes, the job ID for this position is 00058683041.
What is Cognizant’s approach to client services and digital transformation?
Cognizant is known for its industry-based, consultative approach to helping clients transform their business, operating, and technology models for the digital era. They aim to help clients envision, build, and run more innovative and efficient businesses.
Where can I find more information about Cognizant and its services?
More information about Cognizant and its services can be found on their website at www.cognizant.com or by following them on social media platforms like Twitter (@Cognizant).
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