Edifecs Hiring Associate SaaS Operations Engineer – Intern

Edifecs is looking for an Associate SaaS Operations Engineer – Intern for their Product Engineering team in India. The role involves building and deploying customer-facing SaaS environments using automation tools, managing incident response processes, and supporting development servers and Java-based applications. The candidate should have basic knowledge of public cloud services, scripting, and operating systems, with a strong desire to learn and adapt to a 24×7 work environment.

Key Responsibilities:

• Build and deploy customer-facing SaaS environments using automation tools like Terraform and CloudFormation.
• Support and manage incident management processes, including Sev1/Sev2 escalations.
• Drive troubleshooting activities related to incidents/problems within SaaS infrastructure and applications.
• Deploy, build, maintain, and provide support for development servers and Java-based application implementation.
• Provide L1/L2 troubleshooting and support for Windows and Linux server management and applications.
• Enhance system and application monitoring, notification, and response across hosted environments.
• Support enterprise clients and internal associates with technical and operational aspects of Edifecs’ SaaS solutions.
• Collaborate with internal teams and customer contacts for troubleshooting/incident response activities.
• Continuously improve troubleshooting skills, product expertise, and related technical knowledge, and train others.
• Apply appropriate IT Security controls when working with sensitive data and monitor adherence to these controls.
• Develop and deploy checks and balances for proactive management of hosted applications.
• Document workflows and standard operating procedures, and conduct knowledge-transfer sessions.

Skills and Knowledge Required:

• Basic knowledge of public cloud services and operations (AWS, Azure, etc.).
• Enthusiasm for learning new technologies/products and effective troubleshooting.
• Team player with the ability to provide technical assistance.
• Knowledge of Windows and Linux operating systems.
• Proficiency in Python, Shell Scripting, and bash scripting.
• Knowledge of relational databases (MS SQL Server, MySQL, etc.).
• Understanding of Java-based applications and web applications.
• Basic networking knowledge is an added advantage.
• Ability to write complex scripts to automate workflows.
• Strong problem-solving skills and the ability to set and achieve goals.
• Ability to handle multiple tasks effectively.
• Adaptability to a 24×7 work environment.
• Strong verbal and written communication skills.

About Edifecs:

Edifecs is a leading technology company serving the U.S. healthcare market, providing interoperability platforms for payers and providers. The company focuses on transforming healthcare through seamless data exchange and automation of payment models and prior authorization processes. Edifecs employs over 1000 people across various locations, including Bellevue, Washington; Atlanta, Georgia; and Mohali, India.

Equal Opportunity Employer Statement:

Edifecs is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Edifecs will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job.