Emerson is seeking a Service Associate for their Mumbai location. The role involves servicing various valves and instruments, providing on-site technical support, and maintaining customer relationships. The ideal candidate will have an engineering degree or diploma with 2-4 years of service experience and excellent communication skills. Emerson offers competitive compensation, comprehensive benefits, and a commitment to diversity, equity, and inclusion.
| Job Description | Details |
|---|---|
| Company Name | Emerson |
| Post Name | Service Associate |
| Employment Type | Full time |
| Job Location | Mumbai, Maharashtra, India |
| Job ID | 23016872 |
| Job Category | Customer Service and Support |
| Posting Date | 05/10/2024 |
| Job Schedule | Full time, On-site |
| Starting Date of Online Application | Immediately |
| Last Date of Online Application | Not specified |
Role Description:
The Service Associate will service various types of regulators, valves, flame arrestors, and instruments as per customer requirements. Responsibilities include on-site technical support, troubleshooting, maintaining MRO sales accounts, and creating service reports.
Key Responsibilities:
- Service all types of regulators, breather valves, flame arrestors, cryogenic/steam products, control valves, and instruments.
- Establish personal rapport with customers to understand service requirements.
- Provide on-site service (onshore & offshore) and technical information.
- Ensure timely completion of service jobs.
- Troubleshoot issues on-site and provide high-level customer service.
- Support customers through technical and administrative activities.
- Create and submit service reports and maintain a customer complaint register.
- Maintain current MRO sales accounts and engage with clients regularly.
- Conduct customer site walk downs and maintain customer maintenance schedules.
Qualifications:
- Engineering Degree/Diploma with 2-4 years’ experience in service.
- Experience in handling regulators, breather valves, flame arrestors, cryogenic/steam products, and control valves.
- Excellent verbal and written communication skills.
- Ability to work well in a team environment.
- Knowledge of site safety practices.
- High level of integrity and customer focus mindset.
- Strong problem-solving skills and adaptability.
- Clear written and verbal communication skills.
Benefits and Offerings:
- Competitive compensation and benefits.
- Comprehensive medical and insurance coverage.
- Commitment to diversity, equity, and inclusion.
- Opportunities for career growth and personal development.
- Remote work policy for eligible roles to promote work-life balance.
- Safe working environment.
Commitment to Diversity, Equity & Inclusion:
- Emerson values diversity and inclusion, fostering a culture where every employee is respected.
- Committed to creating a workplace that supports diversity, equity, and embraces inclusion.
- Offers work authorization sponsorship for foreign nationals.
- Provides support for individuals with disabilities during the application process.
Contact Information:
- For assistance due to disability, contact: idisability.administrator@emerson.com
Location:
- Delphi B-Wing, 601-602, 6th Floor, Mumbai, Maharashtra, 400076, IN
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Important Notice and Disclaimer:- CareerBoostZone platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
