Customer Service, Voice Process, Genpact, BPO, Call Centre, Hyderabad, Full-time, Customer Satisfaction
Explore an exciting opportunity with Genpact, a global leader in professional services, offering a full-time position for Voice Customer Service Representatives in Hyderabad. Join a dynamic team dedicated to delivering exceptional service, resolving customer issues, and ensuring satisfaction. Apply now to shape the future of customer service in the digital payments industry!
| Job Description | Details |
|---|---|
| Company Name | Genpact |
| Post Name | Voice Customer Service Representative |
| Employment Type | Full Time, Work from Office |
| Job Location | Hyderabad (Nanakramguda) |
| Expected CTC | ₹ 50,000-3 Lacs P.A. |
| Vacancy | 100 |
| Starting Date of Online Application | 20th April 2024 |
| Last Date of Online Application | Not specified |
Job Description For Genpact Recruitment Drive:
We are currently seeking enthusiastic individuals to join our team as Voice Customer Service Representatives. As a Voice Customer Service Representative, you will be responsible for delivering exceptional service to our customers, addressing their concerns, resolving issues, and ensuring a smooth experience with our services.
Responsibilities For Genpact Recruitment Drive:
- Handle incoming customer inquiries via phone in a professional and courteous manner.
- Resolve customer issues promptly and escalate complex cases to higher authorities when necessary.
- Ensure customer satisfaction by delivering high-quality service and support.
- Maintain thorough knowledge of company products, services, and policies.
- Adhere to company guidelines and procedures at all times.
- Meet or exceed performance targets and KPIs set by the management.
- Collaborate effectively with team members and other departments to improve overall customer experience.
Requirements For Genpact Recruitment Drive:
- Excellent verbal communication skills in English.
- Strong customer service orientation and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Willingness to work in rotational shifts, including nights and weekends.
- Basic computer proficiency and familiarity with CRM systems is preferred.
- Prior experience in customer service or call center operations is a plus but not mandatory.
- Graduates from any discipline are eligible to apply.
Role For Genpact Recruitment Drive:
Customer Retention – Voice / Blended
Salary For Genpact Recruitment Drive:
₹ 50,000-3 Lacs P.A.
Industry For Genpact Recruitment Drive:
BPO / Call Centre
Department For Genpact Recruitment Drive:
Customer Success, Service & Operations
Role Category For Genpact Recruitment Drive:
Voice / Blended
Key Skills For Genpact Recruitment Drive:
Voice Process, Communication Skills, Voice Support
Education For Genpact Recruitment Drive:
Any Graduate
Company Profile For Genpact Recruitment Drive:
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit Genpact’s website. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
FAQ for Genpact Voice Customer Service Representative Internship
What is the role of a Voice Customer Service Representative at Genpact?
As a Voice Customer Service Representative, you will be responsible for handling incoming customer inquiries via phone, addressing their concerns, resolving issues, and ensuring a smooth experience with Genpact’s services.
What are the key responsibilities of this role?
Key responsibilities include handling customer inquiries professionally, resolving issues promptly, maintaining knowledge of company products and policies, meeting performance targets, and collaborating with team members to improve customer experience.
What are the requirements for this position?
Requirements include excellent verbal communication skills in English, strong customer service orientation, ability to multitask and manage time effectively, willingness to work in rotational shifts (including nights and weekends), basic computer proficiency, and prior experience in customer service or call center operations is a plus.
What is the expected salary range for this role?
The expected salary range for the Voice Customer Service Representative role at Genpact is ₹ 50,000 to 3 Lakhs per annum.
Is this internship a full-time position?
Yes, this internship is a full-time position with the option to work from the office.
How many vacancies are available for this internship?
There are 100 vacancies available for the Voice Customer Service Representative position at Genpact.
When is the starting date for online applications?
The starting date for online applications is 20th April 2024.
Is there a deadline for submitting online applications?
The last date for online applications is not specified.
What industry does Genpact belong to?
Genpact operates in the BPO/Call Centre industry, focusing on delivering digital transformation and professional services to clients globally.
Where can I find more information about Genpact?
You can visit Genpact’s website or follow them on LinkedIn, Twitter, YouTube, and Facebook for additional information about the company and its services.
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