Sense, Technical Support Intern, Bengaluru, HR Tech, SaaS, Customer Success, Internship
Description: Sense, a rapidly growing HR Tech SaaS startup, is looking for a Technical Support Intern to join their Technical Support & Customer Success team in Bengaluru. This internship provides hands-on experience in responding to client inquiries, providing excellent customer service, and collaborating with cross-functional teams. If you’re enthusiastic, customer-focused, and eager to contribute to a dynamic team, apply now for this exciting opportunity!
| Job Description | Details |
|---|---|
| Company Name | Sense |
| Post Name | Technical Support Intern |
| Employment Type | Internship |
| Location | Bengaluru |
Job Description For Join Sense as a Technical Support Intern in Bengaluru:
Sense, a high-growth HR Tech SaaS startup, is seeking a Technical Support Intern to join the Technical Support & Customer Success team in Bengaluru. This internship offers an opportunity to contribute to shaping and developing products and processes while gaining valuable hands-on experience in technical support.
Responsibilities Join Sense as a Technical Support Intern in Bengaluru:
- Assist the Technical Support & Customer Success team in responding to client inquiries via phone, email, and chat.
- Provide excellent customer service by actively listening to clients and providing solutions to their problems.
- Use customer support software and ticketing tools to track client issues and follow up with clients as needed.
- Collaborate with other teams to resolve complex issues efficiently.
- Assist in creating and updating customer support documentation to ensure accuracy and completeness.
- Identify opportunities to improve the customer support experience and suggest actionable solutions.
- Participate in training sessions to enhance technical knowledge and customer service skills.
Requirements Join Sense as a Technical Support Intern in Bengaluru:
- Bachelor’s degree in a technical field preferred (B Tech/BE or similar).
- I am proficient in English and have excellent written and verbal communication skills.
- Comfortable with technology and the ability to learn new software quickly.
- Familiarity with SQL and experience with ticketing tools/customer support software is pluses.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Detail-oriented, proactive, and able to work independently with minimal supervision.
- Excellent problem-solving skills, a positive attitude, and a willingness to learn and grow.
Note: This internship provides an excellent opportunity to gain practical experience in technical support and customer success within a dynamic and collaborative environment. Ideal candidates are enthusiastic, customer-focused, and eager to contribute to the success of the team.
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