Apply for the Customer Support Intern position at Veradigm in Pune. Contribute to delivering innovative healthcare solutions while gaining valuable experience.
Welcome to Veradigm!
At Veradigm, our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. We envision a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm delivers an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and the exchange of critical patient information.
Job Details
| Information | |
|---|---|
| Company Name | Veradigm |
| Position | Customer Support Intern |
| Location | Pune, Maharashtra |
| Job Type | Contractor |
Job Description
Position: Customer Support Intern
The primary purpose of this role is to:
- Provide Product Support: Assist customers via telephone and/or internet (instant messaging, email) to resolve product-related inquiries.
- Monitoring: Conduct application, infrastructure, and database monitoring.
- Problem Assessment: Assess the nature of product or service issues and effectively resolve support problems.
- Feedback Management: Maintain a log of product issues and convey customer feedback to the product development team.
Skills and Qualifications
To be a successful candidate, you should possess:
- Communication Skills: Excellent verbal and written communication skills to assist customers effectively.
- Analytical Skills: Strong analytical and troubleshooting abilities to identify and resolve issues.
- Shift Flexibility: Willingness to work in US shifts within a 24×7 operational support environment.
- Technical Advantage: Experience or knowledge in application, infrastructure, or database monitoring is a plus.
Educational Requirements:
- Bachelor’s Degree in Computer Science, Information Technology, or relevant work experience; candidates in their final undergraduate semester are also encouraged to apply.
Experience:
- Typically requires 0-1 year of experience, demonstrating competence in functional or technical troubleshooting of assigned products.
Work Environment
- Travel Requirements: Minimal travel is required.
- Working Arrangements: Work is performed in a standard office environment with minimal exposure to health or safety hazards.
- Shift Work: Ability and willingness to work on shifts or participate in an after-hours rotation are necessary.
Join Us!
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
Are you ready to make an impact? If this opportunity aligns with your skills and aspirations, we’d love to hear from you! Please scroll down and tell us more about yourself.
Application Process
FAQs for Customer Support Intern Position at Veradigm
1. What does the Customer Support Intern position involve?
As a Customer Support Intern, you will assist customers with product-related inquiries, monitor applications and infrastructure, assess problems, and manage feedback to the product development team.
2. What qualifications are required for this role?
Candidates should have a Bachelor’s degree in Computer Science, Information Technology, or relevant work experience. Those in their final undergraduate semester are also welcome to apply.
3. Is shift work required?
Yes, the role requires flexibility to work in US shifts within a 24×7 operational support environment.
4. What skills are essential for success in this internship?
Strong communication and analytical skills, along with troubleshooting abilities, are crucial for this role.
5. How can I apply for the internship?
Interested candidates can apply through the link provided above.
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