Malabar Gold & Diamonds, Customer Relation Executive, Customer Engagement, CRM Reporting, Data Management, In-Store Support, USA, Atlanta, Retail Sales
Join Malabar Gold & Diamonds as a customer relations executive in Atlanta, USA. Enhance the customer experience, manage inquiries, update CRM data, and support marketing efforts.
| Job Description | Details |
|---|---|
| Company Name | Malabar Gold & Diamonds |
| Post Name | Customer Relation Executive |
| Employment Type | Regular Full-Time |
| Job Location | Atlanta, USA |
| Salary Range | USD 40,000 to USD 50,000 per annum |
| Job Code | INTLMGD1110 |
| Educational Qualification | Plus2 / PUC |
| Age | Not Applicable |
| Experience | 1 to 2 Years |
| Functional Area | Retail Sales |
Role Overview for the Malabar Gold & Diamonds Recruitment Drive:
The Customer Relation Executive at Malabar Gold & Diamonds will focus on enhancing the customer experience, managing in-store and digital customer interactions, maintaining CRM data, and supporting marketing and sales activities.
Key Responsibilities for the Malabar Gold & Diamonds Recruitment Drive:
- Customer Engagement: Welcome customers, understand their requirements, and assign sales staff for assistance.
- Inquiries & Issue Resolution: Handle in-store customer inquiries and resolve issues promptly.
- Communication: Engage with customers through phone calls, emails, and WhatsApp for special occasions and marketing campaigns.
- CRM & Data Management: Update CRM data, prepare reports, and maintain confidentiality of customer data.
- Feedback & Surveys: Conduct satisfaction surveys, gather feedback, and manage the Lost Customer Data (LCD) report.
- Google Reviews: Monitor and update Google review comments report staff performance based on reviews.
- Sales Support: Assist the sales team during peak hours and other busy periods.
- Marketing Support: Aid the marketing team with customer visits and exhibitions.
- Grooming & Compliance: Adhere to the company’s grooming policy and ensure a professional appearance.
Qualifications & Experience for the Malabar Gold & Diamonds Recruitment Drive:
- Education: Plus2 / PUC.
- Experience: 1-2 years in a customer service or retail role.
- Skills: strong customer service, data management, and communication skills. Familiarity with CRM systems and Google reviews is beneficial.
Benefits For Malabar Gold & Diamonds Recruitment Drive:
- Career Development: Opportunities for growth within the company.
- Dynamic Work Environment: Work in a diverse and engaging retail setting.
- Competitive Salary: USD 40,000 to USD 50,000 per annum.
FAQ For Malabar Gold & Diamonds Recruitment Drive
1. What are the main responsibilities of this role?
Responsibilities include customer engagement, handling inquiries, updating CRM data, managing feedback, monitoring reviews, and supporting marketing and sales activities.
2. What qualifications are required for the Customer Relationship Executive position?
A Plus2 / PUC education is required, along with 1-2 years of relevant experience.
3. Where is the job location?
The position is based in Atlanta, USA.
4. What is the salary range for this role?
The expected CTC is USD 40,000 to USD 50,000 per annum.
5. How can I apply for this position?
Apply through the Malabar Gold & Diamonds career portal or contact their HR department directly.
6. What is the application deadline?
The posting does not specify a deadline. Please check with Malabar Gold & Diamonds for further details.
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