Data Analytics, Support Engineer, SQL, Python, AWS, Snowflake, Tableau, Power BI, Data Management, Helpdesk Support, Incident Management, Norstella, India
Join Norstella as a Data and Analytics Support Engineer in India. You will support internal clients by managing incidents, problems, and service requests through platforms like ServiceNow and email. Your responsibilities include triaging issues, performing data quality checks, and maintaining analytical data assets. Experience with SQL, Python, AWS, Snowflake, Tableau, and Power BI is required. If you have a passion for data and analytics, apply now to contribute to life-saving therapies through innovative solutions!
| Job Description | Details |
|---|---|
| Company Name | Norstella |
| Post Name | Data and Analytics Support Engineer |
| Employment Type | Not specified |
| Job Location | India |
| Expected CTC | ₹ 6.9 LPA |
| Vacancy | Not specified |
| Starting Date of Online Application | Jun 12, 2024 |
| Last Date of Online Application | Not specified |
About Norstella Recruitment Drive :
Norstella’s mission is to facilitate the quick delivery of life-saving therapies to market and improve patient access. It was founded in 2022 and operates globally, integrating various brands to enhance drug development and market strategies.
Role Overview For Norstella Recruitment Drive:
As a Data and Analytics Support Engineer at Norstella, you will play a pivotal role in coordinating and coaching the data & insights team as a Scrum Master. Your responsibilities will include managing timelines, resolving issues, and ensuring Agile methodologies are effectively applied to deliver high-quality work.
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Key Responsibilities For Norstella Recruitment Drive:
- Provide support through incident, problem, and service request management using ServiceNow, email, or Teams chat.
- Accelerate resolution of priority issues based on business requirements.
- Collaborate across teams to process and deliver data in response to inquiries, issues, and software/service needs.
- Triage new issues and provide comprehensive information for Development teams to replicate and resolve.
- Log, document, and assign issues to team members for development, including root cause analysis.
- Perform automated data quality checks and report issues.
- Oversee and maintain analytical data assets in data warehouses, databases, and BI applications.
- Monitor and administer analytical applications like Power BI and Tableau.
- Support end users with data and analytics related questions, conduct demos, and provide education as necessary.
- Assist and support Data Hub & Spoke teams in company-wide projects.
Key Requirements For Norstella Recruitment Drive:
- Fluent in written and spoken English.
- Proficiency in SQL databases, Python programming, and AWS cloud deployment.
- Familiarity with Snowflake SQL, Tableau, and Power BI systems.
- Experience with data management lifecycles including collection, cataloging, ETL design, and database management.
- Ability to work independently and meet demanding timelines.
- Strong enthusiasm, positive attitude, and ability to manage multitasking.
- Excellent communication and customer relationship management skills.
- Comfortable working in a 24×7 support model.
Guiding Principles at Norstella:
Norstella emphasizes boldness, integrity, kindness, resilience, humility, and continuous learning as guiding principles for success. The company is committed to fostering a diverse and inclusive workplace where all individuals are valued based on their abilities and contributions.
Equal Opportunities:
Norstella is an equal opportunities employer, dedicated to promoting diversity and inclusion. Discrimination of any kind is strictly prohibited, and all employment decisions are based on merit and business requirements.
FAQs: Data and Analytics Support Engineer at Norstella
What is Norstella’s mission?
Norstella’s mission is to help clients bring life-saving therapies to market quicker and ensure these treatments reach the right patients at the right time.
Can you describe Norstella’s background and structure?
Norstella was founded in 2022 and comprises several leading brands like Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group. These brands collectively offer expertise in drug development acceleration, market entry strategies, patient access barriers, data analytics, and strategic consulting.
What are the key responsibilities of a Data and Analytics Support Engineer at Norstella?
Responsibilities include incident and problem management through ServiceNow, email, or chat platforms, interacting with teams to address data inquiries and issues, triaging new issues for development teams, performing automated data quality checks, maintaining analytical data assets in databases and BI applications, administering analytical applications like Power BI and Tableau, and supporting end users with data-related questions.
What are the key requirements for this role?
Key requirements include fluency in English, experience with SQL databases, proficiency in Python programming and AWS cloud deployment, familiarity with Snowflake SQL, Tableau, and Power BI, expertise in data management lifecycles (collection, cataloguing, ETL design, database management), ability to work independently and meet deadlines, strong communication and customer relationship management skills, and willingness to work in a 24×7 support model.
What technical skills are essential for a Data and Analytics Support Engineer at Norstella?
Essential technical skills include SQL databases, Python programming, AWS cloud deployment, Snowflake SQL, Tableau, Power BI, and knowledge of data management lifecycles.
What are Norstella’s guiding principles for success?
Norstella’s guiding principles include being bold and passionate about their mission, maintaining integrity and truthfulness in their work, practicing kindness and empathy, demonstrating resilience and perseverance, and fostering humility, gratitude, and continuous learning.
How does Norstella support diversity and inclusion?
Norstella is committed to equal opportunities and does not discriminate based on gender, sexual orientation, marital status, race, nationality, disability, or other characteristics. The company values diversity and aims to create an inclusive environment where all employees can thrive.
How can one apply for a position at Norstella?
Interested candidates can apply directly through Norstella’s job portal or website, where they can complete an online application and submit their resume.
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