| Job Description | Details |
|---|---|
| Company Name | Oceaneering |
| Job Title | Apprentice – Support Engineer |
| Location | Chandigarh, India |
| Type | Onshore/Offshore Operations |
Company Profile For Oceaneering Internship Drive
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. They specialize in developing products and services for the entire lifecycle of offshore oilfields, from drilling to decommissioning. Oceaneering operates the world’s premier fleet of work class ROVs and is a leader in offshore oilfield maintenance services, subsea hardware, and more.
Position Summary For Oceaneering Internship Drive
The main purpose of this position is to handle customer requests for issuance of License Key subscriptions and logging of requests/incidents in databases using helpdesk and knowledge base software. This role includes maintaining documentation, preparing customized reports for management, and managing technical department databases.
Duties & Responsibilities For Oceaneering Internship Drive
- Issue License Keys for data subscriptions using C NAV Software tools within SLAs.
- Assist with subscription billing documentation.
- Provide administrative support to Engineering assistants, Support engineers, and Supervisors.
- Maintain and manage technical department databases using software like Peoplesoft, MESD, Smartsolve.
- Prepare customized reports for Operations, Commercials, Technical groups, and Senior management.
- Log and keep records of customer queries.
- Organize documentation and records.
- Provide administrative support in operational matters.
- Prepare and update self-help documents/procedures.
- Manage calls and correspondence via E-mails, ticketing system, etc.
- Undertake continuous improvement training and specific projects as instructed.
Qualifications For Oceaneering Internship Drive
- Required:
- Graduates from any discipline can apply.
- Able to work shifts totaling 42.5 hours weekly (Morning, Evening, Night & Weekends).
- Proficient in MS-Office and computer fundamentals.
- Desired:
- Good understanding of Helpdesk Software Systems.
- Minimum 1 year experience as Administrator in Support operations.
Skills & Abilities For Oceaneering Internship Drive
- Excellent verbal and written communication skills in English.
- Disciplined documentation and record-keeping skills.
- Proactive and positive “can-do” attitude.
- Ability to give and receive constructive feedback.
Working Conditions For Oceaneering Internship Drive
- Office Work:
- Almost exclusively indoors during the day.
- Occasional exposure to airborne dust.
- Stable (flat) work surface.
Physical Requirements For Oceaneering Internship Drive
- Light Work:
- Occasional lifting up to 20 pounds.
- Frequent lifting up to 10 pounds.
- Standing, sitting with back supported, repetitive movements of arms and hands.
Safety and Environmental Responsibilities For Oceaneering Internship Drive
- Adhere to company Health, Safety, Environmental, and Quality Systems.
- Proactively identify workplace hazards and suggest improvements.
- Contribute to the continuous improvement of the work environment.
Supervisory Responsibilities For Oceaneering Internship Drive
- This position does not have direct supervisory responsibilities.
Reporting Relationship For Oceaneering Internship Drive
- Reports to Supervisor, Technical Support and Assistant Manager, Technical Support.
Note: Oceaneering does not accept unsolicited CVs/Resumes from recruitment agencies. For accommodation requests, email Disability.Assistance@oceaneering.com.
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