Oxford Instruments Hiring Service Support Coordinator

Oxford Instruments is hiring a Service Support Coordinator for their Mumbai office. The role involves supporting the daily operations of the service team, including managing service quotes, coordinating with the UK factory, maintaining service spares inventory, and handling administrative tasks related to service contracts and payments. Ideal candidates will have a bachelor’s degree in commerce, proficiency in MS Office, and good communication skills. Knowledge of Tally ERP and accounting systems is advantageous.

Role Description:

The Service Support Coordinator will support the daily operations of the service team, manage service quotes and opportunities, coordinate with the UK factory, and handle administrative tasks related to service contracts and inventory.

Key Responsibilities:

• Service Support (PT):
  • Generate service quotes and update CRM with service opportunities.
  • Respond to and follow up on service-related customer requests and purchase orders.
  • Coordinate with the UK factory for timely delivery of spares.
  • Maintain and update service spares inventory.
  • Manage service calls in CRM and undertake additional tasks as required.
• Service Support (NA):
  • Maintain records of Annual Maintenance Contracts (AMC) and follow up with service engineers.
  • Arrange for invoice and document handling, and coordinate payment follow-ups.
  • Track completed installations, manage warranty periods, and handle Return Merchandise Authorizations (RMA).
  • Create and manage quotes for common spares and promote upgrades.
  • Support marketing efforts and local events, and maintain local stock inventory.

Job Specification:

• Education: Fresh Graduate – Bachelor of Commerce.
• Skills:
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Practical experience with accounting and administrative systems.
  • Excellent communication skills.
  • Knowledge of Tally ERP is advantageous.
• Personal Qualities:
  • Self-starting, diligent, and enthusiastic.
  • Professional, with strong time management and communication skills.
  • Good team player with a focus on excellent customer service.
  • Attention to detail and flexibility to adapt to changing priorities.

Location:

• Mumbai, IN

About Oxford Instruments:

Oxford Instruments provides cutting-edge solutions for industrial and scientific research communities. With a history spanning sixty years and numerous awards, they offer world-class products and technologies for imaging, analyzing, and manipulating materials at the atomic and molecular levels.

Website: Oxford Instruments

Commitment to Diversity:

Oxford Instruments is committed to equal opportunity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.