Oxford Instruments, Service Support, Operations, CRM, Service Quotes, Inventory Management, Mumbai, Tally ERP, Customer Service, Maintenance Contracts, Logistics Coordination
Join Oxford Instruments as a Service Support Coordinator in Mumbai and play a crucial role in supporting daily service operations. This position involves managing service quotes, maintaining inventory, and coordinating between customers and the UK factory. Ideal for a fresh graduate with strong communication skills and a good understanding of MS Office and accounting systems.
Job Details
| Job Description | Details |
|---|---|
| Company Name | Oxford Instruments |
| Position | Service Support Coordinator |
| Location | Mumbai, India |
| Job Function | Operations |
| Business Unit | India Regional |
| Reports To | India Country Director |
| Direct Reports | None |
| Primary Purpose | Support the daily operations of the Service team |
| Employment Type | Full-Time |
| Posted On | 20 August 2024 |
Key Responsibilities For Oxford Instruments Recruitment Drive
PT – Service Support
- Generate service quotes from BPC and handle quote requests.
- Keep the service opportunities CRM up to date.
- Respond to and follow up with customers regarding service POs and quote requests.
- Coordinate with the UK factory for timely delivery of spares.
- Manage coordination between customers and the UK for service POs.
- Maintain and update the service spares inventory.
- Generate and update service calls on CRM.
- Undertake any additional tasks as required.
NA – Service Support
- Maintain a log of Annual Maintenance Contracts (AMC) and send reminders to service engineers.
- Arrange for hard copies of invoices and contractors’ bills; manage couriering with POD information.
- Follow up on pending payments and coordinate with Accounts for overdue invoices.
- Track completed installations and create a database for AMC reminders.
- Create logs for warranty periods and RMA coordination.
- Support AMC contract submissions and renewals.
- Create USD/INR quotes for common spares and log promotions for upgrades.
- Align with UK marketing and manage customer engagement for events and webinars.
- Maintain local stock and update inventory.
Person Specification For Oxford Instruments Recruitment Drive
Education / Qualifications
- Good general education; Fresh Graduate – Bachelor of Commerce.
Professional Skills / Abilities
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Practical experience with accounting and administrative systems.
- Excellent communication skills.
- Knowledge of Tally ERP is advantageous.
Personal Qualities
- Self-starting, diligent, and enthusiastic.
- Ability to work independently and manage time effectively.
- Strong communication skills, both written and spoken.
- Team-oriented with a supportive and encouraging attitude.
- High attention to detail and focused on excellent customer service.
- Positive, enthusiastic, and adaptable to changing priorities.
FAQs about the Service Support Coordinator Position at Oxford Instruments
Q1: What are the key responsibilities of the Service Support Coordinator at Oxford Instruments?
A: The key responsibilities include generating service quotes, maintaining CRM and inventory, coordinating between customers and the UK factory, managing AMC logs, and supporting logistics and administrative tasks.
Q2: What qualifications are required for the Service Support Coordinator role at Oxford Instruments?
A: A Bachelor of Commerce degree is required. Fresh graduates are welcome to apply.
Q3: What skills are essential for the Service Support Coordinator position?
A: Essential skills include proficiency in MS Office, practical experience with accounting systems, excellent communication skills, and knowledge of Tally ERP is advantageous.
Q4: Is prior experience required for the Service Support Coordinator role at Oxford Instruments?
A: Prior experience is not mandatory, making this an ideal position for fresh graduates with relevant skills and a proactive attitude.
Q5: What are the main tasks involved in the Service Support Coordinator position?
A: Main tasks include managing service quotes and CRM, coordinating with the UK factory, maintaining inventory, and handling AMC and logistical support.
6: What type of work environment can I expect as a Service Support Coordinator at Oxford Instruments?
A: You can expect a professional work environment focused on team collaboration, attention to detail, and high standards of customer service.
Q7: What is the reporting structure for the Service Support Coordinator role?
A: The role reports directly to the India Country Director and does not involve direct reports.
Q8: Are there any specific software tools used in the Service Support Coordinator role?
A: Yes, familiarity with MS Office and Tally ERP is important, and experience with CRM systems is beneficial.
Q9: What personal qualities are valued for the Service Support Coordinator position?
A: Valued qualities include being self-starting, diligent, enthusiastic, and having a positive and flexible attitude towards challenges and changes.
Q10: What opportunities for growth are available in the Service Support Coordinator role at Oxford Instruments?
A: The role offers exposure to various aspects of service operations and opportunities to develop skills in customer service, logistics, and administrative support within a leading industrial and scientific company.
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