Quorum Software is looking for a Support Consultant (Hybrid) for their offices in Pune, India or Bangalore, India. This role requires working hours from 1:00 PM to 10:00 PM CST. The role involves supporting customer issues, providing technical solutions, and working closely with product and engineering teams. The candidate should have up to 3 years of experience in solution support or implementation, basic technical experience, and a bachelor’s degree in a relevant field.
| Job Description | Details |
|---|---|
| Company Name | Quorum Software |
| Post Name | Support Consultant (Hybrid) |
| Employment Type | Permanent |
| Job Location | Pune, India or Bangalore, India |
| Job ID | QRR-3322 |
| Work Hours | 1:00 PM – 10:00 PM CST |
Key Responsibilities:
- Triage customer-reported issues and identify, document, and configure software defect recommendations within SLA timelines.
- Act as the first point of contact for Quorum’s Oil & Gas customers, providing 24×7 support.
- Work closely with product and engineering teams to describe customer incidents.
- Participate in configuration, enhancement, and testing phases for software changes.
- Escalate issues to L2 support as per SOP.
- Monitor alerts and escalate as needed.
- Implement and support master data management solutions.
- Ensure positive customer experiences with timely first response, updates, and support resolutions.
- Document incidents for internal and external communication.
- Create knowledge base articles for resolved issues to enable customer self-service.
- Respond to client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams.
- Work with global cross-functional teams.
- Provide periodic after-hours on-call support for critical issues.
- Ensure successful completion of personal and team deliverables.
- Perform other duties as assigned.
Required Qualifications:
- Bachelor’s degree, Post Graduate Diploma, or Professional Degree in Information Technology, Computer Science, Mathematics, or equivalent.
- Up to 3 years of experience in solution support or implementation.
- Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing software bugs.
- Knowledge of software development technologies like .Net, Java, PL/SQL, Perl, or Shell.
- Understanding of Datacenter & Cloud Infrastructure services (AWS and Azure) is a plus.
- Knowledge of ITIL Concepts within IT Service Management and relevant tools (Salesforce, ServiceNOW, JIRA, ADO).
- Proficient in Microsoft Office products.
- Strong proficiency in writing and verbal communication in English.
- Strong interpersonal skills.
- Ability to solve problems with a sense of urgency and achieve goals despite obstacles.
- A team player who enjoys working in a multicultural environment.
About Quorum Software:
Quorum Software is a leading provider of digital technology for the energy industry, helping companies optimize profitability and growth through innovative solutions. Quorum connects the global energy ecosystem with cloud-first software, data standards, and integration, serving over 1,800 companies. Quorum fosters a culture of diversity, equity, and inclusion, believing in the importance of a diverse workforce for growth and learning.
Commitment to Diversity:
Quorum is committed to fostering a diverse, equitable, and inclusive culture, believing deeply in the value of diversity in race, gender, sexual orientation, religion, ethnicity, and other characteristics.
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