The Associate Technical Support Engineer at Rocket Software provides critical support to customers regarding the installation, setup, configuration, and functionality of Rocket Software products. The role involves troubleshooting and resolving issues, guiding customers through solutions, and contributing to internal projects. Candidates should have a strong background in mainframe technology, particularly z/OS, and excellent communication and customer service skills.
| Job Description | Details |
|---|---|
| Job Title | Associate Technical Support Engineer |
| Location | Pune, India |
| Posted On | 17 Days Ago |
| Job Requisition ID | R2024-4544 |
| Job Type | Full Time |
Key Responsibilities:
- Customer Support: Assist customers with questions and issues related to Rocket Software products.
- Troubleshooting: Verify problems by assessing customer environments, error messages, and symptoms.
- Problem Resolution: Use testing tools and knowledge bases to research and resolve issues.
- Solution Implementation: Guide customers through implementing solutions and write detailed case tracking information.
- Team Collaboration: Work with other Technical Support Engineers and contribute to internal projects.
- Self-Learning: Expand expertise on Rocket Software products and contribute to training content.
- Availability: Some after-hours, weekend, and holiday work may be required.
Qualifications:
- Education: Bachelor’s Degree in a technology field or equivalent experience.
- Experience:
- Mainframe knowledge (z/OS).
- Experience with JCL, including modifying/ submitting jobs and interpreting JCL output.
- 1+ year of experience working with z/OS TSO and ISPF.
- Skills:
- Excellent oral, written, and interpersonal communication skills.
- Strong customer service skills and organizational abilities.
- Adaptability to change and effective time management.
- Desired Experience:
- Knowledge of RACF, ACF2, or Top Secret.
- Familiarity with CVSS and code scanning tools.
Company Commitment:
- Diversity and Inclusion: Rocket Software is an equal opportunity employer committed to creating a diverse environment and providing reasonable accommodations for individuals with disabilities.
- Accommodation Requests: Contact 781-577-4321 or email people@rocketsoftware.com for special assistance or accommodations.
Additional Information:
- Company Culture: Rocket Software values wild growth and enthusiastic, over-achieving individuals.
- Work Environment: Dynamic and supportive work culture.
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Important Notice and Disclaimer:- CareerBoostZone platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
