Blended Process, Customer Support, International Voice, International Chat Process, BPO, Call Centre, Hyderabad Jobs, Communication Skills, Customer Success, Immediate Joiners.
Join Sutherland for the Blended Voice Process and become part of a dynamic team in Hyderabad. This role involves handling calls for product and service support, with opportunities for both freshers and experienced candidates. Key responsibilities include managing international voice and chat processes, and immediate joiners are preferred.
| Job Description | Details |
|---|---|
| Company Name | Sutherland |
| Post Name | Blended Voice Process |
| Employment Type | Full-time, Permanent |
| Job Location | Hyderabad, Telangana, India |
| Expected CTC | Not Disclosed |
| Vacancy | 75 Positions |
| Starting Date of Online Application | September 7, 2024 |
| Last Date of Online Application | September 10, 2024 |
Company Overview – Sutherland Recruitment Drive
Sutherland is an experience-led digital transformation company focused on delivering exceptional brand experiences through human-centered design, AI, and automation. With over 35 years of expertise, Sutherland provides measurable results and accelerates growth through its proprietary products and platforms.
Role Overview – Sutherland Recruitment Drive
As a Customer Success Associate in the Blended Voice Process at Sutherland, you will handle calls from international customers, providing product and service support. This role is ideal for both freshers and experienced candidates who are fluent in English and ready for immediate joining.
Key Responsibilities – Sutherland Recruitment Drive
- International Voice Support: Handle calls from customers in various countries, addressing product and service issues.
- Communication: Provide excellent customer support through effective communication.
- Shift Management: Work in 24/7 shifts with rotational week-offs. Night shifts include a two-way cab facility within 25kms of the office.
- Documentation: Carry required documents including resume, Aadhar card, and vaccination certificate.
- Immediate Joining: Candidates should be ready to join immediately, as virtual interviews are not available.
Qualifications & Skills – Sutherland Recruitment Drive
Preferred Candidate Profile:
- Fluency in English: Must be fluent in English with excellent communication skills.
- Education: Graduation is not mandatory.
- Experience: Both freshers and experienced candidates are welcome.
- Availability: Immediate joiners only.
- Cab Facility: Two-way cab provided for night shifts.
FAQ – Sutherland Recruitment Drive
What is the role of a Customer Success Associate at Sutherland?
A Customer Success Associate at Sutherland handles calls from international customers to provide product and service support, ensuring effective resolution of issues.
What qualifications are needed for the Blended Voice Process position at Sutherland?
Candidates need to be fluent in English, with excellent communication skills. Graduation is not mandatory. Immediate joiners are preferred.
What are the working hours for the Blended Voice Process role at Sutherland?
The role involves 24/7 shifts with rotational week-offs. Night shifts include a two-way cab facility within 25kms of the office.
What documents are required for the interview at Sutherland?
Candidates must bring their resume, a hard copy of the Aadhar card, and a vaccination certificate.
How can I apply for the Blended Voice Process role at Sutherland?
Interested candidates can walk in for interviews between 10 AM to 2 PM from September 7 to September 10, 2024, at the Sutherland office in Hyderabad.
What is the expected salary for the Blended Voice Process role at Sutherland?
The salary details are not disclosed. It will be discussed during the interview process.
Are there opportunities for career growth in the Blended Voice Process at Sutherland?
Yes, Sutherland offers career growth opportunities and skill development through its various training programs.
What are the key responsibilities of a Blended Voice Process role at Sutherland?
Responsibilities include handling international customer calls, providing product and service support, and maintaining effective communication.
Is remote work an option for the Blended Voice Process position at Sutherland?
No, the role requires working from the office, as virtual interviews are not available and immediate joiners are preferred.
What should I do if I cannot attend the interview on the specified dates?
Since virtual interviews are not available, candidates who cannot attend on the specified dates should contact the HR representative for further instructions.
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