Ultrahuman is seeking a dedicated Performance Coach for the night shift to join our remote team. This role focuses on guiding users to effectively use our products to achieve their health goals. The ideal candidate will have a background in nutrition or exercise physiology and a passion for helping others improve their metabolic fitness.
| Job Description | Details |
|---|---|
| Company Name | Ultrahuman |
| Post Name | Performance Coach – Night Shift |
| Employment Type | Full-Time |
| Job Location | Remote |
| Vacancy | Not specified |
| Starting Date of Online Application | Not specified |
| Last Date of Online Application | Not specified |
About Ultrahuman:
Ultrahuman is the world’s most advanced metabolic fitness platform. We help people hit their fitness goals, perform better at sports, and optimize their metabolic health by providing actionable insights for all biomarkers in our arsenal. Backed by investors such as Alpha Wave Incubation, Steadview Capital, Blume Ventures, Nexus Venture Partners, and renowned angels, we are a small team of relentlessly optimistic people who love to think deeply about problems, push boundaries, and have a lot of fun while working asynchronously.
About the Role:
Welcome to the world of product-led coaching! As a Performance Coach, you will be instrumental in guiding users to leverage our products to reach their health outcomes. Your role will involve managing customer queries, channeling feedback, and improving the overall user experience.
Responsibilities:
- Utilize your expertise in nutrition and coaching to guide users toward achieving their health goals.
- Handle incoming customer queries via various channels promptly and effectively.
- Provide valuable feedback to designated teams to enhance Ultrahuman’s offerings.
- Aim to reduce response times and ensure an exceptional customer experience across different time zones.
- Collaborate with technology teams to enhance the customer experience.
- Work closely with the user experience team and athletes to ensure users receive proper guidance.
- Adopt a consultative approach to help users overcome challenges and achieve their goals, delivering a 7-star experience.
- Develop and utilize tools and automation to streamline your tasks, emphasizing smart work over hard work.
Prerequisites:
- Certification or degree in nutrition or exercise physiology.
- Ability to work collaboratively with operations and technology teams.
- Minimum of 1 year of work experience in a relevant field.
- Strong listening, written, and verbal communication skills.
- Willingness to continuously learn and stay updated on health, fitness, biohacking, and nutrition.
- A proactive, passionate, and independent attitude with a strong sense of ownership.
- Deep affinity towards health and fitness as both a domain and lifestyle.
Additional Information:
This is a remote position with night shift hours. If you’re excited about making a meaningful impact on our users’ health and well-being, please apply with your CV/resume and cover letter.
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