Ultrahuman is seeking a User Experience Athlete to join our Customer Success team for the night shift. This remote role is perfect for detail-oriented individuals who thrive in problem-solving and are passionate about providing exceptional customer support. If you’re ready to work from 10:00 PM to 8:00 AM IST and embrace the night owl lifestyle, we want to hear from you!
| Job Description | Details |
|---|---|
| Company Name | Ultrahuman |
| Post Name | User Experience Athlete (Night Shift, Remote) |
| Employment Type | Full-Time |
| Job Location | Remote,Bengaluru, India |
| Work Hours | 10:00 PM – 8:00 AM IST |
| Vacancy | Not specified |
| Starting Date of Online Application | Not specified |
| Last Date of Online Application | Not specified |
About Ultrahuman:
Ultrahuman is the world’s most comprehensive self-quantification platform, featuring innovative products like the Ultrahuman Ring AIR, Ultrahuman M1, Blood Vision, and Ultrahuman Home. By integrating a broad set of biomarkers, we offer users a unified view of their health and wellness.
About the Role:
As a User Experience Athlete, you will play a crucial role in ensuring our users have a seamless and satisfactory experience. You will manage customer queries, provide expert support, and collaborate with various teams to enhance our product and service.
Responsibilities:
- Customer Query Management: Efficiently handle incoming customer queries through multiple channels (email, chat, phone, WhatsApp, social media) to ensure user satisfaction.
- Product Expertise: Develop a comprehensive understanding of our products to offer accurate solutions and support.
- Cross-Functional Collaboration: Work with different departments to relay customer feedback and drive continuous product improvement.
- Response Time: Maintain quick response times to customer inquiries, ensuring a high standard of service.
- User Journey Review: Actively assess the user journey to identify and address areas needing improvement.
- Consultative Support: Provide consultative support to help users overcome challenges and achieve their goals, ensuring a top-tier experience.
- Automation and Efficiency: Utilize automation tools to streamline processes and enhance efficiency in your role.
To Apply:
- Create and send a Loom video answering the following questions to careers@ultrahuman.com:
- Introduce yourself, highlighting your quirky, geeky, and experimental side. Share three random things about you.
- Explain why you’re interested in Ultrahuman and health tech. What makes this opportunity special to you?
- Define the difference between good and great customer experience in your view.
Qualifications:
- Strong attention to detail and problem-solving skills.
- Excellent communication skills and ability to manage multiple support channels.
- Enthusiasm for health tech and a deep understanding of Ultrahuman’s products.
- Ability to work independently and effectively during night shifts.
Additional Information:
- This is a remote position with night shift hours from 10:00 PM to 8:00 AM IST.
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