The Visitor Experience Assistant role at Warwick Arts Centre is a part-time, permanent position ideal for individuals passionate about the arts and providing excellent visitor service. The role involves working across various visitor service areas, ensuring a safe and welcoming environment during events, and handling tasks such as ticket checking, customer assistance, and sales of snacks and merchandise. The position requires flexibility for evening, weekend, and bank holiday shifts. Applicants should have a keen interest in the arts and a strong customer service orientation.
| Job Description | Details |
|---|---|
| Job Title | Visitor Experience Assistant x 6 |
| Location | University of Warwick Campus, Coventry |
| Department | Warwick Arts Centre |
| Position Type | Part Time, Permanent |
| Hours | 0.5 FTE (18.25 hours per week), Term Time Only (30 weeks per year) |
| Salary | £22,776 per annum, pro rata |
Key Responsibilities:
- Visitor Services: Work across all visitor service areas including checking tickets, invigilating artwork, selling snacks, drinks, and merchandise.
- Event Management: Ensure the safe and smooth running of events, respond promptly to unplanned situations.
- Customer Interaction: Provide assistance and information to visitors, both in person and at the box office front desk.
- General Duties: Perform quality checks, handle Excel reporting, and maintain dashboards.
Qualifications and Skills:
- Experience: Previous experience in a customer-facing role is beneficial.
- Skills:
- Knowledgeable and approachable.
- Strong communication and interpersonal skills.
- Ability to handle various tasks efficiently.
- Additional Requirements: Flexibility for evening, weekend, and bank holiday shifts.
About the Department:
Warwick Arts Centre, part of the University of Warwick, is a key player in the regional arts scene, managing a wide-ranging artistic programme and hosting university events. The centre aims to reflect its diverse community and has recently expanded its team and facilities.
How to Apply:
- Closing Date: Monday 12 August 2024 at 11:55 pm.
- Application Process: Submit a CV and cover letter via the Warwick Careers website.
- Cover Letter: Detail how you meet the essential criteria found in the Job Description. Use individual criteria as headers and provide specific examples.
- Information Session: An online information session is scheduled for Monday 5 August, 1–2 pm on Teams. Register here.
What We Offer:
- Benefits: Attractive pension scheme, 26 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services.
- Work-Life Balance: Flexible working options and a commitment to a healthy work-life balance.
- Inclusion: A commitment to diversity and inclusion with support for all staff to achieve their full potential.
University Commitment:
The University of Warwick is dedicated to creating an inclusive and supportive work environment. They hold several awards for equality and inclusion and support staff through various initiatives.
Disclosure & Barring Service (DBS):
The University complies with the DBS Code of Practice, ensuring fair treatment for all applicants.
Right to Work in the UK:
Information on obtaining the right to work in the UK and sponsorship for a Skilled Worker visa can be found on the University’s website.
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