Welocalize is offering a full-time, paid 6-month internship for students based in Spain. The Customer Experience & Support Intern will join the Community Experience team, focusing on answering queries, improving processes, and troubleshooting issues. Ideal candidates will have customer service experience and be proficient in English. This role provides mentorship and networking opportunities within the industry.
| Job Description | Details |
|---|---|
| Company Name | Welocalize |
| Post Name | Customer Experience & Support Intern |
| Employment Type | Full-time Internship (Paid) |
| Job Location | Remote (must be based in Spain) |
| Internship Duration | 6 months |
| Hours | Full-time |
| Education Level | In Pursuit of a Bachelor’s degree (B.A.) or equivalent |
Job Description:
- Answer questions online through written English raised by freelancer and agency workers.
- Help workers access and utilize necessary systems when issues occur.
- Assist in improving guidance, processes, and tools.
- Troubleshoot problems and work with teams to resolve issues.
- Report on progress and highlight any blockers.
Main Duties:
- Provide support through written communication.
- Facilitate access to necessary systems and resolve errors.
- Contribute to process improvements.
- Collaborate with teams to troubleshoot and address issues.
- Monitor progress and report challenges.
Required Skills and Competencies:
- Previous customer-facing experience, preferably online.
- Familiarity with help desk ticketing systems is advantageous.
- Proficiency in Microsoft Office.
- Excellent multi-tasking skills.
- Positive, proactive attitude.
- Motivated self-starter.
Education Level:
- Enrolled in a Bachelor’s degree program or equivalent.
Additional Notes:
- Only CVs in English will be considered.
- Applicants must be currently enrolled in a university program and based in Spain.
- Welocalize encourages applications from candidates with a disability certificate (equal to or greater than 33%).
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Important Notice and Disclaimer:- CareerBoostZone platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
