Associate: Product Success, ReachInbox, Bangalore, Outbound Marketing, Customer Support, B2B SaaS, Technical Support, Product Adoption, Retention, Upsell Opportunities
ReachInbox is seeking an Associate in Product Success to join their team in Bangalore. As a brand ambassador, you’ll provide outstanding support to users, collaborate with product and engineering teams, and drive product success. Ideal candidates have a BCA degree or similar, internship experience in technical customer support or B2B SaaS, and flexibility for US shift timings. Join us for hands-on experience in a dynamic startup environment!
| Job Description | Details |
|---|---|
| Company Name | ReachInbox |
| Post Name | Associate – Product Success |
| Employment Type | Full-time |
| Job Location | Bangalore, India |
| Salary | 2.1 Lakhs |
| Date Posted | May 31st, 2024 |
About the ReachInbox Recruitment Drive:
ReachInbox.ai is at the forefront of outbound marketing innovation. Our platform is designed to empower businesses with cutting-edge solutions, ensuring their messages reach the right audience at the right time. Join us in our mission to redefine the way businesses connect with their customers.
What You’ll Do For ReachInbox Recruitment Drive:
- Be the Brand Ambassador: Represent ReachInbox.ai with pride and professionalism.
- Deliver Outstanding Support: Manage incoming user queries with efficiency and empathy.
- Collaborate and Innovate: Work closely with our product and engineering teams to resolve technical issues.
- Build Strong Relationships: Establish and nurture long-lasting, trusting connections with our users.
- Drive Product Success: Promote product adoption, retention, and upsell opportunities.
- Educate and Empower: Serve as a product expert, delivering training to customers.
- Maintain Excellence: Keep detailed logs of user interactions and manage customer accounts.
What We’re Looking for in the ReachInbox Recruitment Drive:
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- Educational Background: A BCA degree or similar is preferred, but passion and experience matter most.
- Experience: At least one completed internship with experience in roles such as technical customer support and B2B SaaS user experience management.
- Flexibility: Comfortable with US shift timings and adaptable to changing schedules.
- Startup Mindset: Thrive in a fast-paced, dynamic environment. Take ownership of your tasks and drive them to successful outcomes.
Why Join Us For ReachInbox Recruitment Drive?
- Gain hands-on experience in a high-impact role within a fast-paced startup.
- Work with a diverse and talented team dedicated to innovation and excellence.
- Be part of a company that values your insights and encourages professional growth.
FAQs: Associate – Product Success at ReachInbox
What is the role of an Associate – Product Success at ReachInbox.ai?
As an Associate – Product Success, you will play a crucial role in ensuring the success of ReachInbox.ai’s product. You’ll act as the primary point of contact for user issues, deliver outstanding support, collaborate with product and engineering teams, build strong relationships with users, drive product success, educate and empower users, and maintain excellence in customer interactions.
Can you provide more information about ReachInbox.ai?
ReachInbox.ai is a pioneering company in outbound marketing innovation. Their platform aims to empower businesses with cutting-edge solutions, ensuring their messages reach the right audience at the right time. Join them in their mission to redefine the way businesses connect with their customers.
What are the main responsibilities of an Associate – Product Success?
Responsibilities include representing ReachInbox.ai with professionalism, managing user queries efficiently, collaborating with product and engineering teams to resolve technical issues, building strong relationships with users, promoting product adoption and upsell opportunities, serving as a product expert, and maintaining excellence in customer interactions.
What qualifications and experience are required for this role?
While a BCA degree or similar is preferred, passion and experience are valued most. Candidates should have at least one completed internship with experience in technical customer support and B2B SaaS user experience management.
What is the work schedule for this role?
Candidates should be comfortable with US shift timings and adaptable to changing schedules.
What kind of mindset is preferred for candidates applying to ReachInbox.ai?
ReachInbox.ai values candidates who thrive in a fast-paced, dynamic environment, take ownership of their tasks, drive them to successful outcomes, and are proactive, adaptable, and eager to contribute to a growing startup.
What are the benefits of joining ReachInbox.ai?
Joining ReachInbox.ai offers the opportunity to gain hands-on experience in a high-impact role within a fast-paced startup, work with a diverse and talented team dedicated to innovation and excellence, and be part of a company that values insights and encourages professional growth.
How can I apply for this position?
If you’re ready to take your career to the next level and be part of a team transforming outbound marketing, you can apply directly through ReachInbox.ai’s application process.
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