The Associate Technical Support Engineer role at Braves Technologies is an entry-level position focused on providing technical support for software and hardware issues. This role is ideal for fresh graduates or those with minimal experience in a technical support environment. The position is based in Pune, with a night shift schedule.
| Job Details | Information |
|---|---|
| Job Title | Associate Technical Support Engineer |
| Location | Pune, Baner-Pashan Link Road (Remote Preferred) |
| Work Type | Full Time |
| Work Shift | Night Shift |
| Company Website | Braves Technologies |
Main Responsibilities:
- Customer Advocacy:
- Act as the customer’s advocate and resolve requests both internally and externally.
- Support Requests:
- Receive, log, and respond to all post-acceptance support requests.
- Identify customer issues and provide solutions or escalate as necessary.
- Technical Assistance:
- Provide remote support for software and hardware issues, including installation, troubleshooting, and configuration.
- Documentation:
- Document clear descriptions of customer issues and progress towards resolution.
- Develop technical documentation, FAQs, and maintain a knowledge database.
- Client Interaction:
- Proactively work with clients to ensure system uptime and optimal use of system functionality.
- Provide clear answers, explanations, and resolutions to customers.
- Internal Collaboration:
- Assist internal departments with ongoing project issues.
Skills Required:
- Experience:
- 0-1 year in a Call Centre/Help Desk environment (freshers are welcome).
- Technical Knowledge:
- Basic knowledge of networking, databases, desktop, servers, and software application troubleshooting.
- Understanding of hardware and software components.
- Communication Skills:
- Strong verbal and written communication skills.
- Good customer approach and interpersonal skills.
What’s in it for You/Benefits:
- Competitive Salary:
- Attractive compensation package.
- Hybrid Work Culture:
- Flexibility in working arrangements.
- Flexible Work Timings:
- Options for flexible scheduling.
- Health Insurance:
- Family group medical health insurance.
- Group accidental insurance.
- Leave Encashments:
- Leave encashments on gross salary.
- Employee Engagement:
- Regular fun and sports activities.
- Birthday and anniversary celebrations.
- Additional Benefits:
- Gratuity, PF/VPF, maternity leave, etc.
Company Culture:
- Performance and Collaboration:
- Focus on high performance, diverse thinking, and collaborative culture.
- Emphasis on learning and work-life balance.
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Important Notice and Disclaimer:- CareerBoostZone platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
