International Customer Support Executive, Semi Voice, IntouchCX, Customer Experience Management, Voice Process, Chat Support, Hyderabad, Immediate Joiner, Night Shifts, Rotational Shifts
IntouchCX, a global leader in customer experience management, is hiring international customer support executives for the semi-voice process in Hyderabad. Graduates with effective communication skills and the ability to work night shifts are eligible. Enjoy perks like free transportation, incentives based on performance, and a dynamic work environment. Apply now!
| Description | Details |
|---|---|
| Company Name | IntouchCX |
| Post Name | International Customer Support Executive- Semi Voice |
| Employment Type | Full Time, Permanent |
| Industry Type | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Role Category | Voice / Blended |
| Job Location | Hyderabad (Kokapet or Raheja Mind Space) |
| Work Experience | 0–3 years |
| Expected CTC | 2.25-4 Lacs P.A. |
| Education | Any Graduate |
| Openings | 150 |
| Applicants | 2808 |
Job Description for International Customer Support Executive, Semi-Voice at IntouchCX:
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience and 18,000+ team members worldwide, we obsess about providing remarkable customer experiences for the world’s most innovative brands.
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Roles & Responsibilities for the International Customer Support Executive, Semi-Voice at IntouchCX:
- Support customers through voice-for-voice support.
- Respond to customer complaints professionally.
- Resolve complaints successfully in accordance with established guidelines.
- Build rapport with customers and overcome objections.
Key Skills for International Customer Support Executives: Semi-Voice at IntouchCX:
- Understanding of customer queries.
- Effective written and verbal communication skills.
- Excellent speaking skills.
- Excellent interpersonal and intrapersonal skills, and a team player.
Eligibility Criteria for International Customer Support Executives (Semi- Semi Voice at IntouchCX:
- Graduate or Undergraduate (no pursuing candidate).
- Minimum understanding of customer service.
- Freshmen with excellent communication skills can apply.
- Flexible to work for both voice and chat support.
- Immediate joiners are preferred.
- Willingness to work 24/7 shifts (night Shifts/ Late Night Shifts and rotational shifts).
Perks & Benefits for International Customer Support Executives—Semi-VVoice at IntouchCX:
- Free transportation within a 30 km radius or as per hiring limits.
- Work Location: Hyderabad (Kokapet or Raheja Mind Space).
- Incentives are based on performance.
Contact for International Customer Support Executive, Semi Voice at IntouchCX:
B.Sanjana
9059405723
About Company:
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience and 18,000+ team members worldwide, we obsess about providing remarkable customer experiences for the world’s most innovative brands.
Company Info:
Address: Building No. 2a, Maximus Towers, Raheja Mindspace IT Park, Madhapur, Hyderabad, Andhra Pradesh, India.
FAQs for International Customer Support Executive (Semi Voice) Position at IntouchCX:
What is the position and company for this job opening?
This job opening is for the position of International Customer Support Executive (Semi Voice) at IntouchCX.
What are the key responsibilities of this role at IntouchCX?
Responsibilities include providing voice support to customers, responding to complaints professionally, resolving complaints according to guidelines, building rapport with customers, and overcoming objections to ask for business.
What are the key skills required for the International Customer Support Executive position at IntouchCX?
Candidates should possess effective written and verbal communication skills, comprehension skills, excellent speaking skills, and interpersonal skills. Being a team player is also essential.
What are the eligibility criteria for the International Customer Support Executive role at IntouchCX?
Applicants must be graduates or undergraduates (no pursuing candidates) with a minimum understanding of customer service. Freshers with excellent communication skills can also apply. Flexibility to work for both voice and chat support is required. Immediate joiners are preferred.
What are the work timings and location for the International Customer Support Executive role at IntouchCX?
The role requires flexibility to work 24/7 shifts, including night shifts, late night shifts, and rotational shifts. The work location is Hyderabad, specifically Kokapet or Raheja Mind Space.
What are the perks and benefits offered for the International Customer Support Executive position at IntouchCX?
The company provides free transportation up to a 30 km radius or as per hiring limits. Incentives are provided based on performance.
How can interested candidates apply for the International Customer Support Executive role at IntouchCX?
Interested candidates can share their resumes with B. Sanjana at 9059405723.
What is the industry and department for the International Customer Support Executive position at IntouchCX?
The role falls under Customer Success, Service & Operations department in the IT Services & Consulting industry.
Is there any specific point to note about IntouchCX?
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. The company has been recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc.
What is the address of IntouchCX?
The address is Building No: 2a, Maximus Towers, Raheja Mindspace IT Park, Madhapur, Hyderabad, Andhra Pradesh, India.
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