SITA Hiring Apprentice

The Apprentice role at SITA is ideal for a recent graduate looking to start a career in IT services. The position focuses on incident management and reporting, involving tasks such as logging incidents, managing tickets, running daily reports in Excel, performing quality checks, and coordinating with stakeholders. This role offers exposure to IT service management and the opportunity to work in a collaborative, diverse environment with flexible work options.

Responsibilities:

• Incident Logging and Email Handling: Log incidents received via email and respond to internal and external customer emails with necessary information and support.
• Ticket Management: Open, update, and close tickets in the IT Service Management (ITSM) tool.
• Daily Reporting in Excel: Generate daily reports in Excel related to incident metrics, response times, or other relevant data.
• Quality Checks: Perform basic quality checks to ensure accuracy and adherence to procedures.
• Dashboard Maintenance: Maintain dashboards used by the team for operational monitoring.
• Stakeholder Coordination: Coordinate with internal and external stakeholders for incident management and various projects.
• Excel and Reporting Tasks: Handle additional Excel-related tasks as needed.

Qualifications:

• Education: Diploma or Bachelor’s degree in Computer Science or a related field (e.g., BCA, BTech).
• Skills:
  • Excellent problem-solving and critical-thinking skills.
  • Basic knowledge of computer hardware components and systems.
  • Strong attention to detail and ability to follow instructions.
  • Good communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of network hardware (e.g., routers, switches, firewalls).

What SITA Offers:

• Flex Week: Option to work from home up to 2 days per week, depending on team needs.
• Flex Day: Flexibility to adjust arrival and departure times to suit personal commitments.
• Flex-Location: Up to 30 workdays of remote work benefits anywhere in the world.
• Employee Wellbeing: Access to the Employee Assistance Program (EAP) offering practical advice.
• Professional Development: Training opportunities, including LinkedIn Learning.
• Competitive Benefits: Tailored benefits based on the local market and employment status.

Diversity and Inclusion:

SITA values a diverse workforce and encourages women, aboriginal people, members of visible minorities, and persons with disabilities to apply and self-identify in the application process.

Application Process:

Interested candidates should apply through the provided channels. A SITA team member will review qualifications and contact candidates with details about the next steps.