Join Starbucks India as a Shift Supervisor in Bannergatha, Bangalore, and play a key role in ensuring smooth store operations during your shift. This role involves assisting the store manager, leading the team, and maintaining the exceptional Starbucks Experience. If you have experience in retail management and a passion for coffee, this is your opportunity to make a difference.
| Job Description | Details |
|---|---|
| Company Name | Starbucks India |
| Post Name | Shift Supervisor |
| Employment Type | Full-time |
| Job Location | Bannergatha, Bangalore, India |
| Expected CTC | Not specified |
| Vacancy | Not specified |
| Starting Date of Online Application | Not specified |
| Last Date of Online Application | Not specified |
About Starbucks India:
Starbucks India, a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company, operates over 230 stores across 30 cities with more than 2,300 partners. Committed to inspiring and nurturing the human spirit, Starbucks India values diversity and a collaborative work environment.
Purpose and Scope of Position:
The Shift Supervisor assists the store manager in executing store operations during scheduled shifts, deploys partners, and delegates tasks to ensure the Starbucks Experience for customers. This role upholds TATA Starbucks guiding principles and maintains high standards.
Summary of Key Responsibilities:
- Operational Management:
- Assist with executing store operations, including organizing opening and closing duties.
- Maintain a calm demeanor during high volume periods to keep the store operating to standard.
- Team Leadership:
- Train new partners, provide coaching, and give feedback to improve performance.
- Recognize changes in partner morale and performance and communicate them to the store manager.
- Develop positive relationships with the shift team, addressing individual needs and concerns.
- Customer Service:
- Deliver legendary customer service with a ‘customer comes first’ attitude.
- Discover and respond to customer needs, ensuring a positive experience for all customers.
- Compliance and Safety:
- Follow operational policies and procedures, including cash handling and safety protocols.
- Ensure cleanliness and sanitation standards are met.
- Performance and Recognition:
- Provide feedback and recognize individual and team accomplishments.
- Use organizational tools and collaborate with the store manager to find effective recognition methods.
Competencies:
- Achieving Results
- Helping Others Succeed
- Living Our Mission and Values
- Winning With Integrity
- Making Every Customer Feel Special
- Working Together
Summary of Experience & Education:
- Minimum 1 year of experience handling a team in a retail setup
- Minimum education qualification: 12th pass or Diploma
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