Engineer, Customer Service Operations, Cloud, Security, Tata Communications, Chennai, Tamil Nadu, Customer Support, Technical Support, Networking, Incident Management, Troubleshooting
Tata Communications is seeking an engineer for customer service operations in Chennai, Tamil Nadu, India. This role involves managing customer queries and operations, providing resolution to system and application issues, and ensuring SLAs are achieved. Candidates should be graduates with 0–4 years of experience, demonstrate problem-solving skills, and have prior experience in customer service support. Apply now and join our diverse and inclusive workplace!
| Job Description | Details |
|---|---|
| Company Name | Tata Communications |
| Post Name | Engineer – Customer Service Operations (Cloud & Security Customer Service Operations) |
| Employment Type | Full-time |
| Job Location | Chennai, Tamil Nadu, India |
| Expected CTC | ₹4.6 Lakhs |
| Vacancy | Not specified |
| Starting Date of Online Application | Ongoing |
| Last Date of Online Application | Ongoing |
| Job ID | 319578 |
| Posting Date | 4 weeks ago |
Job Title for the Tata Communications Recruitment Drive:
Engineer, Customer Service Operations (Cloud & Security Customer Service Operations) (B2101_2)
Also Check Below content
- Genpact Recruitment Opportunity with CTC; Graduate: Apply Now! | Genpact Recruitment Drive | Genpact Hiring for Lead Consultant, Java Front End Engineer |
- Ethically Hack the Planet Part 1 Free Course Coupon
- Tata Communications Recruitment Opportunity with CTC; Graduate: Apply Now! | Tata Communications Recruitment Drive | Tata Communications Hiring for Sr. Engineer, Customer Security Operations |
- Seagate Hiring for Intern: AI and Cybersecurity | Seagate Internship Opportunity with Stipend; Graduate: Apply Now! | Seagate Internship Drive
Broad Outline of the Role for Tata Communications Recruitment Drive:
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Purpose of the Tata Communications Recruitment Drive:
Broad objective of the role
Size and Scope of Role for Tata Communications Recruitment Drive:
- No. of direct reports: Not specified
- Total team size: Not specified
Minimum qualifications & experience for the Tata Communications Recruitment Drive:
Graduate with 0–4 years of experience
Other knowledge and skills for the Tata Communications Recruitment Drive:
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast-paced, high-availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
Key Responsibilities for the Tata Communications Recruitment Drive:
- Taking ownership of customer issues reported, solving their problems by providing resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure SLAs are achieved and work proactively to maintain them.
Technical Competencies for the Tata Communications Recruitment Drive:
- Knowledge/Skills
- Communication Skills
- Required Skills:
- Customer service
- Technical support
- Network support
- Networking
- Network operations
- Incident management
- Escalation management
- Troubleshooting
Job Type for the Tata Communications Recruitment Drive:
Employee status: full-time
About Tata Communications:
Tata Communications celebrates diversity. We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees.
FAQs: Engineer, Customer Service Operations (Cloud & Security Customer Service Operations)
What is the primary responsibility of an Engineer in Customer Service Operations at Tata Communications?
The primary responsibility is to manage customer queries and operations related to cloud and security services, ensuring the delivery of quality outcomes while seeking appropriate guidance and advice as needed.
What is the job location and schedule for this position?
The job is located in Chennai, Tamil Nadu, India, and it is a full-time position.
What qualifications and experience are required for this role?
The minimum qualification is a graduate degree with 0–4 years of experience. Candidates should demonstrate problem-solving skills and prior experience in providing customer service support in fast-paced, high-availability, 24×7 environments.
What are the key responsibilities of an engineer in customer service operations?
Key responsibilities include taking ownership of customer issues, researching, diagnosing, and troubleshooting system/application issues, following standard procedures for proper escalation of unresolved issues, and ensuring SLAs (service level agreements) are achieved.
What technical competencies and skills are necessary for this role?
Necessary technical competencies include knowledge of customer service, technical support, network support, networking, network operations, incident management, escalation management, and troubleshooting. Strong communication skills are also required.
Does Tata Communications promote diversity and inclusivity in the workplace?
Yes, Tata Communications celebrates diversity and is committed to being an equal opportunity workplace, providing an inclusive environment for all employees.
What is the job ID for this position?
The job ID is 319578.
Is this a full-time position?
Yes, this is a full-time position with Tata Communications.
What is Tata Communications’ stance on job application fees?
Tata Communications does not charge fees for job applications and is committed to providing an inclusive environment for all applicants.
Important Notice and Disclaimer:- CareerBoostZone platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
