The Golden Rise is seeking a proactive and customer-focused IT Support Specialist for their office in Visakhapatnam, AP. This permanent role is ideal for recent graduates passionate about IT support, offering a competitive salary, professional growth opportunities, and a dynamic work environment. Apply now to join a premier talent outsourcing firm dedicated to career growth and organizational success.
| Job Description | Details |
|---|---|
| Company Name | The Golden Rise |
| Post Name | IT Support Specialist – Fresher |
| Employment Type | Permanent Full-Time |
| Job Location | Visakhapatnam, AP |
| Job ID | OOJ-2368 |
| Experience | 0-5 years |
| Posted Date | 21/06/2024 |
Company Overview:
The Golden Rise, located in Hyderabad’s Gachibowli district, is a premier talent outsourcing firm specializing in connecting skilled professionals with top multinational corporations and innovative startups.
Position Summary:
The IT Support Specialist will provide first-line support for IT-related issues, assist users, perform system maintenance, manage incidents, maintain documentation, conduct training, support network infrastructure, implement security measures, collaborate with IT team members, and identify opportunities for improving IT support services.
Key Responsibilities:
- Technical Support: Troubleshoot hardware and software problems.
- User Assistance: Provide guidance on IT systems and applications.
- System Maintenance: Perform routine maintenance and updates.
- Incident Management: Log and track IT incidents and service requests.
- Documentation: Maintain detailed IT support processes and user guides.
- Training: Conduct training sessions for users on new systems.
- Network Support: Assist in maintaining network infrastructure.
- Security: Implement and ensure compliance with IT security policies.
- Collaboration: Support IT projects and initiatives.
- Continuous Improvement: Identify opportunities to enhance IT support services.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong understanding of IT support principles and best practices.
- Proficiency in troubleshooting hardware and software issues.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Ability to handle sensitive information confidentially.
- Eagerness to learn and grow in the IT support field.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and dynamic work environment.
- Comprehensive training and mentorship programs.
Location:
Gachibowli, Hyderabad
Application Process:
Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the IT Support Specialist role at The Golden Rise’s career portal. Note that a small registration fee is required from applicants.
Skills:
N/A
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