Senior Customer Success Manager, BFSI, Customer Success, Enterprise Solutions, SaaS, Truecaller, Mumbai
Truecaller is seeking a Senior Customer Success Manager to join their Enterprise Solutions Business Unit in Mumbai, India, specifically focusing on the BFSI (Banking, Financial Services, and Insurance) sector. The role involves managing customer relationships, ensuring effective onboarding, and driving customer satisfaction with Truecaller’s enterprise products tailored for BFSI clients.
| Job Description | Details |
|---|---|
| Company Name | Truecaller |
| Post Name | Senior Customer Success Manager – BFSI |
| Employment Type | Full-time |
| Job Location | Mumbai, Maharashtra, India |
| Expected CTC | INR 25,00,000 – INR 35,00,000 per annum |
| Vacancy | 1 |
| Starting Date of Online Application | August 20, 2024 |
| Last Date of Online Application | September 15, 2024 |
Company Overview Truecaller Recruitment Drive:
Truecaller is a global leader in caller ID and spam-blocking services with over 400 million active users. Founded in 2009 and listed on Nasdaq OMX Stockholm, Truecaller operates with a diverse team of 400 people from around 35 nationalities. The company is committed to innovation, operational excellence, and collaboration.
Role Overview Truecaller Recruitment Drive:
As a Senior Customer Success Manager focusing on the BFSI sector, you will manage relationships with large enterprise clients in the banking, financial services, and insurance industries. Your role involves ensuring successful onboarding, maximizing customer satisfaction, and driving growth through effective use of Truecaller’s enterprise solutions.
Key Responsibilities Truecaller Recruitment Drive:
- Account Servicing: Build and maintain relationships with key personnel within BFSI client companies post-sales cycle.
- Onboarding and Compliance: Ensure seamless onboarding of BFSI clients with full process compliance.
- Customer Success: Develop and maintain client relationships to ensure value and satisfaction from Truecaller’s BFSI products.
- Feedback and Action: Understand and act on product feedback from BFSI customers, working with the product team for necessary improvements.
- Sales Opportunities: Collaborate with the Sales team to identify opportunities for upgrades and cross-sells.
- Churn Management: Proactively manage churn and address customer needs in a timely manner.
- Business Reviews: Conduct joint business reviews to assess customer satisfaction and product effectiveness.
- Performance Metrics: Measure and monitor client success metrics including churn, revenue management, retention, and NPS.
- Process Improvement: Monitor processes and performance trends, implementing scalable initiatives for continuous improvement.
- Team Coordination: Coordinate with internal teams to ensure consistent and seamless customer service.
Qualifications & Experience Truecaller Recruitment Drive:
- Experience: 8+ years of professional experience, with at least 5 years in a high-velocity Customer Success role.
- Domain Knowledge: Experience in the SaaS or software product domain, with a focus on BFSI.
- Skills: Strong collaboration, communication, and negotiation skills. Ability to interact with various client sizes and sectors.
- Organizational Skills: Excellent organizational skills with attention to detail and the ability to prioritize effectively.
- Customer Orientation: A customer-focused attitude with a drive for achieving high levels of customer satisfaction.
Additional Desired Skills Truecaller Recruitment Drive:
- Technology Exposure: Exposure to technology-driven business models and understanding of API implementations.
- Industry Knowledge: Good understanding of mobile and communication platform technologies relevant to BFSI.
What We Offer Truecaller Recruitment Drive:
- Compensation: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership, and wellness allowance.
- Tech Tools: Choose your preferred computer and phone within budget ranges.
- Work Environment: Hybrid work model with in-office days on Tuesdays, Wednesdays, and Thursdays, and flexibility on other days.
- Office Life: Enjoy breakfast, lunch, snacks, beverages, and fun activities in the playroom. Participate in company parties and team activities.
- Culture: Diverse, inclusive environment with a focus on a wide variety of backgrounds, perspectives, and experiences.
FAQ Truecaller Recruitment Drive
1. What is the role of the Senior Customer Success Manager – BFSI at Truecaller?
The role involves managing relationships with BFSI clients, ensuring successful onboarding, maximizing customer satisfaction, and identifying growth opportunities through Truecaller’s enterprise solutions.
2. What are the key responsibilities of this position?
Responsibilities include account servicing, onboarding, managing customer feedback, identifying sales opportunities, and overseeing performance metrics for BFSI clients.
3. What qualifications are required for the Senior Customer Success Manager – BFSI role?
Candidates should have 8+ years of professional experience with at least 5 years in a high-velocity Customer Success role, experience in the SaaS domain, and strong skills in collaboration and communication.
4. Where is the position located?
The position is based in Mumbai, Maharashtra, India.
5. What is the expected CTC for this role?
The expected CTC ranges from INR 25,00,000 to INR 35,00,000 per annum.
6. What should I include in my application?
Include your resume, cover letter, and any relevant links or portfolios that showcase your experience and skills.
7. What is the application deadline?
The last date to apply is September 15, 2024.
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