The Service Engineer role at Sartorius involves handling service-related activities for Core and Chromatography systems. The position is based in Mumbai and Bangalore, India. The focus is on delivering exceptional customer service, improving customer satisfaction, maximizing retention, and enhancing profitability.
| Job Details | Information |
|---|---|
| Job Title | Service Engineer |
| Locations | Mumbai, Bangalore |
| Time Type | Full Time |
| Posted On | Posted 30+ Days Ago |
| Job Requisition ID | R32281 |
Main Responsibilities & Tasks:
- Chromatography Systems:
- Experience in LPLC and HPLC product segments is essential, with priority given to those with overall chromatography experience.
- Service and Support:
- Provide service and customer support during field and in-house visits or dispatches.
- Manage on-site installation, repair, maintenance, and testing tasks.
- Problem-Solving:
- Diagnose errors or technical problems and determine appropriate solutions.
- Produce detailed and timely service reports.
- Documentation and Procedures:
- Ensure accurate and timely documentation of processes.
- Follow all company field procedures and protocols.
- Customer Interaction:
- Build and maintain positive relationships with customers.
- Understand customer requirements and provide recommendations or briefings.
- Contact customers regarding their service files.
- Technical Team Collaboration:
- Work closely with the technical team and share information across the organization.
- Field Operations:
- Operate vehicles safely and use field automation systems effectively.
Qualification & Skills:
- Educational Background: Engineering degree in Chemistry, Electronics, Electrical, Instrumentation, or a related field.
- Experience: 5-10 years of proven field service experience.
- Technical Skills: Ability to troubleshoot, test, repair, and service technical equipment.
- Adaptability: Ability to work flexible shifts and adapt to changing work schedules.
- Customer Orientation: High customer focus and team spirit.
- Communication Skills: Good command of spoken and written English.
- Mobile Tools: Familiarity with mobile tools and applications.
About Sartorius:
- Mission: Sartorius plays a role in fighting diseases like cancer and dementia by translating scientific discoveries into real-world medicine faster. Their technologies help new therapeutics reach patients worldwide.
- Culture: They seek ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
- Opportunity: Joining Sartorius means being part of a global team committed to making a difference in the medical and scientific fields.
Application Process:
- Apply: Submit your application through the Sartorius careers portal at Sartorius Careers.
This role is ideal for individuals with a strong background in chromatography systems and a passion for delivering high-quality customer service and technical support.
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Important Notice and Disclaimer:- CareerBoostZone platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
