| Job Description | Details |
|---|---|
| Company Name | Azelis |
| Post Name | Intern – IT |
| Employment Type | Full time |
| Job Location | Mumbai, India |
| Expected CTC | Not specified |
| Vacancy | Not specified |
| Starting Date of Online Application | Posted Yesterday |
| Last Date of Online Application | Not specified |
Main Accountabilities:
The Support Engineer IT ServiceDesk ensures the following accountabilities:
- Execute the daily operations of first-line IT support, following procedures and work instructions for support activities.
- Ensure overall service quality and measure service levels by documenting every support intervention.
- Provide first-line IT support including call and chat support, analysis, resolution, and clear communication to end-users.
- Resolve standard requests such as password resets, configuration of access rights to IT systems, etc.
- Deliver basic functional support on business systems such as O365, ERP, CRM, BI.
- Investigate and analyze correlation between individual issues to ensure correct urgency and impact assessment.
- Troubleshoot complex issues before escalating to second-line support.
- Continuously improve IT service delivery processes and tooling in collaboration with the corporate IT Service Coordinator.
- Proactively develop and promote end-user documentation or self-service options.
- Act as an ambassador for the larger IT community.
About Azelis:
Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, operating in 63 countries with over 3,800 employees. They offer a wide range of complementary products to more than 59,000 customers and have strong relationships with over 2,700 principals. Azelis Group NV is listed on Euronext Brussels under ticker AZE.
Across their network, Azelis operates more than 60 application laboratories, providing technical guidance and developing formulations throughout the product development process. They emphasize sustainability and aim to build transparent and solid relationships with their people and partners.
EOE Statement:
Azelis Americas is an equal opportunity workplace. They consider individuals seeking employment without regard to various characteristics including age, ancestry, gender, genetic information, marital status, medical condition, disability, national origin, race, religion, sexual orientation, veteran status, or any other characteristic protected by federal, state, or local laws.
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