Cloud Expert Support Engineer at Acronis, India

Cloud Expert Support Engineer, Acronis, India, Cyber Protection, Technical Support, Cloud Services, Networking, Windows Server, Linux, Virtualization, Business Applications, Troubleshooting

Join Acronis in India as a Cloud Expert Support Engineer and play a critical role in resolving technical incidents for customers, collaborating with various departments, and providing exceptional support. Ideal candidates have strong communication skills, technical expertise in networking, Windows Server or Linux, virtualization, and a passion for troubleshooting.

About Acronis:

Acronis is a world leader in cyber protection, empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.

Job Summary for Cloud Expert Support Engineer at Acronis India:

Acronis is seeking a Cloud Expert Support Engineer to be the main technical expert in specific company products or services, responsible for resolving customers’ technical incidents and collaborating with various teams to ensure customer satisfaction.

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Responsibilities for Cloud Expert Support Engineers at Acronis India:

• Resolve technical incidents for customers involving software, networking, and hardware environments.
• Perform a technical analysis of customer issues and define plans for fixing them.
• Stay updated on industry changes, trends, and technological advancements.
• Interact with multiple departments to analyze and resolve technical issues.
• Provide technical advice to junior staff members and create documentation.

Requirements for a Cloud Expert Support Engineer at Acronis India:

• Fluent English (both verbal and written).
• Ability to describe technical issues in detail.
• 2 or more years of work experience in a relevant industry or role is a plus.
• Great communication skills and customer focus.
• Network, Windows Server, Linux/UNIX, or virtualization professional.
• Passion for troubleshooting and coming up with efficient solutions.

How to Apply for a Cloud Expert Support Engineer at Acronis India:

• Submit your resume and application in English.
• Answer the required questions regarding your education, desired compensation, work eligibility, and gender.
• Confirm your location and privacy preferences.
• Accept the Acronis Recruitment Data Protection Declaration and the Terms and Conditions of Use.

Optional for Cloud Expert Support Engineers at Acronis India:

• Consent to Acronis storing and processing your recruitment data for potential future recruitment.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.