Moris Media is hiring a Customer Care Executive for the moCal brand in Mumbai. This role is crucial for providing top-notch customer support and service. Responsibilities include addressing customer inquiries via phone, email, and live chat, resolving issues, and offering detailed information about moCal’s products and services. The role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
| Job Description | Details |
|---|---|
| Company Name | Moris Media |
| Job Title | Customer Care Executive |
| Location | Mumbai (Remote work options available) |
| Job Reference No. | #JDMPR2554 |
| Job Type | Full-Time |
| Industry | Software Development |
| Salary | Negotiable, depending on experience |
Role Responsibilities:
- Respond to customer inquiries and issues via phone, email, and live chat.
- Provide detailed information about moCal’s products and services.
- Maintain professionalism, empathy, and accuracy in resolving customer issues.
- Document customer interactions, issues, and resolutions.
- Collaborate with other teams to address complex or escalated issues.
- Analyze customer feedback to suggest improvements to services.
- Follow procedures for handling complaints and issues.
- Enhance customer experience by identifying and suggesting improvements.
- Manage multiple interactions simultaneously while maintaining service quality.
- Keep records up-to-date in the CRM system.
- Stay informed about updates to moCal’s products and services.
- Provide feedback to management on recurring issues.
- Contribute to developing and refining support processes and documentation.
- Participate in team meetings and training sessions.
Requirements:
- Experience: 1-3 years in customer service or support roles.
- Skills:
- Excellent verbal and written communication.
- Strong problem-solving and analytical skills.
- Empathetic and patient demeanor.
- Extroverted and approachable personality.
- Observant nature with keen attention to detail.
- Technical proficiency with CRM systems.
- Adaptability and flexibility in handling various customer scenarios.
- Educational Background: Bachelor’s degree in Business Administration, Communications, or related field preferred but not mandatory.
Technical Specifications:
- Computer: High-performance laptop or desktop.
- Internet: High-speed broadband connection.
- Workspace: Dedicated, organized work environment.
Why You’ll Love Us:
- Flexible Work Options: Remote work opportunities.
- Competitive Salary: Negotiable based on experience.
- Dynamic Team: Work with a diverse and energetic international team.
- Career Growth: Opportunities for professional development and continuous improvement.
- Team Culture: Participate in team-building events and virtual activities.
Application Deadline:
- Date Posted: July 28, 2024
- Expiration Date: August 04, 2024
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Important Notice and Disclaimer:- CareerBoostZone platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
