Company Overview
Conga empowers organizations with solutions that simplify complexity in revenue lifecycle management. Our mission is to enhance customer lifetime value by aligning teams, processes, and technology. We foster a culture of innovation and inclusivity, supporting individual growth and team collaboration.
| Job Description | Details |
|---|---|
| Company Name | Conga |
| Post Name | Software Engineer, Technical Support |
| Employment Type | Full-time |
| Job Location | Ahmedabad, Bangalore, Pune, India |
| Reports to | Manager, Technical Support |
Role Overview
As a Software Engineer in Technical Support at Conga, you will play a crucial role in resolving complex issues related to our revenue lifecycle management solutions. This position involves troubleshooting, debugging, and enhancing product features to ensure customer satisfaction.
Responsibilities
- Code Analysis and Debugging: Isolate software bugs and debug system logs to identify root causes of issues.
- Collaboration: Work closely with Technical Support Engineers and Product Management teams to resolve issues promptly.
- Customization and Enhancement: Write and develop codes for customizing and improving product features as needed.
Why It’s a Big Deal
This role is instrumental in swiftly resolving technical challenges, thereby enabling customers to effectively utilize Conga products. You will provide guidance and assistance to ensure seamless customer support and satisfaction.
Requirements
- Experience: 2-5 years in development with APEX, Visual Force, Java, .NET technologies, including problem analysis and resolution.
- Technical Skills: Proficiency in advanced SQL scripting, Java, .NET, SQL, SFDC; familiarity with Visual Basic and C# is desired.
- Education: Bachelor’s degree in Engineering or related field.
Preferred Skills
- Troubleshooting and Logical Thinking: Ability to analyze and apply logical thinking to diagnose issues effectively.
- Communication: Strong interpersonal and communication skills to interact with clients and internal teams effectively.
- Adaptability: Willingness to work rotational shifts to support customers across different time zones.
Additional Information
- Diversity and Inclusion: Conga is committed to building a diverse and inclusive workplace.
- Equal Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, age, national origin, disability, or veteran status.
- Applicant Privacy: Your information will be handled according to Conga’s Applicant Privacy Statement.
Application
If you’re passionate about solving complex technical issues and thrive in a collaborative environment, apply now to join Conga’s dynamic team!
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